Healthy Options, Corp.
Healthy Options, Corp.

E-Commerce Associate | Onsite  

Healthy Options, Corp.

  • Quezon City, Philippines
    2/F Topy's Place Bldg. 4, Economia St. Cor. Calle Industria, Bgy. Bagumbayan, Libis, Quezon City, Metro Manila, Philippines
    Quezon City
    Metro Manila
  • Full timeFULL_TIME

Expired a year ago

Job closed.

Job Description

Job Summary

Enrich our customers’ lives through an excellent online shopping experience by ensuring a smooth flow of day-to-day operations. Proactively support the on-site operations by providing an efficient and accurate execution of every online transaction.

Essential Duties and Responsibilities

Order and Customer Management

  • Ensure orders are efficiently processed from picking to dispatch.
  • Orders are delivered complete and on the next or same day.
  • Products sent to customers are of good quality, aligned with the shelf-life policy.
  • Receipts are included in all packages as much as possible; manual sales invoice is provided as needed.
  • Special requests and/or instructions of customers are followed.
  • Customer complaints are attended to as soon as possible and are resolved within 24-48hrs.

Delivery Tracking

  • Maximize dispatch to ensure next day and same day deliveries.
  • Closely monitor outside Metro Manila deliveries
  • Coordinate concerns directly with courier operations
  • Liaise with agency riders for any concerns that may arise during operations
  • Fulfill orders in the system to alert customers that their orders are on the way
  • Fulfill orders that have been delivered to the customers already

Inventory Management

  • Maintain at least 81% inventory percentage through timely replenishment of stocks.
  • Ensure accuracy of inventory thru timely posting of transactions and regular inventory count.
  • Minimize expired products by monitoring the movement and storage of stocks.
  • Minimize damages thru proper handling.
  • Missing items are fulfilled within the day or the following day latest.
  • Safety and Control Measures
  • Maintain standards of occupational health, safety, hygiene and security which includes implementation of quality standards and processes set by the Quality Assurance department.
  • Compliance with the operational policies and procedures on quality management.
  • Comply and enforce security policies

Other related duties and responsibilities

  • Work and coordinate proactively with other departments
  • Perform other responsibilities assigned by the PIC

Minimum Qualifications

  • Preferably a graduate of any bachelor’s degree course
  • Excellent communication, organization, decision-making and interpersonal skills.
  • A team player who can collaborate towards the achievement of goals
  • Must be willing to work on weekends and holidays

Perks and Benefits

  • Free Lunch or SnacksFree Lunch or Snacks
  • Paid HolidaysPaid Holidays
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • Employee DiscountsEmployee Discounts
  • Performance BonusPerformance Bonus
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Life InsuranceLife Insurance
  • Paid Vacation LeavePaid Vacation Leave

Required Skills

  • CRM Software
  • Digital Marketing

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
2/F Topy's Place Bldg. 4, Economia St. Cor. Calle Industria, Bgy. Bagumbayan, Libis
Retail Industry
1 opening

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About Healthy Options, Corp.

Healthy Options is the first and largest all-natural and organic products retailer in the Philippines, specializing in premium and natural food and health products. Established in 1995, we have grown to expand our organization, creating three other equally passion-driven brands: Bow and Wow, our niche market for cats and dogs; Wine Story, a fine and rare wine retailer; and Planet Grapes, an upscale wine shop and restaurant that caters to the new generation of wine lovers. We’re looking for the best talent who can help take our business to the next level, all while having fun and helping the world at the same time. If you believe you have what it takes, feel free to browse through the different job openings we have and see where you can fit in!

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