E-Commerce Associate | Onsite  

Job Summary

Enrich our customers’ lives through an excellent online shopping experience by ensuring a smooth flow of day-to-day operations. Proactively support the on-site operations by providing an efficient and accurate execution of every online transaction.

Essential Duties and Responsibilities

Order and Customer Management

• Ensure orders are efficiently processed from picking to dispatch.
• Orders are delivered complete and on the next or same day.
• Products sent to customers are of good quality, aligned with the shelf-life policy.
• Receipts are included in all packages as much as possible; manual sales invoice is provided as needed.
• Special requests and/or instructions of customers are followed.
• Customer complaints are attended to as soon as possible and are resolved within 24-48hrs.

Delivery Tracking

• Maximize dispatch to ensure next day and same day deliveries.
• Closely monitor outside Metro Manila deliveries
• Coordinate concerns directly with courier operations
• Liaise with agency riders for any concerns that may arise during operations
• Fulfill orders in the system to alert customers that their orders are on the way
• Fulfill orders that have been delivered to the customers already

Inventory Management

• Maintain at least 81% inventory percentage through timely replenishment of stocks.
• Ensure accuracy of inventory thru timely posting of transactions and regular inventory count.
• Minimize expired products by monitoring the movement and storage of stocks.
• Minimize damages thru proper handling.
• Missing items are fulfilled within the day or the following day latest.
• Safety and Control Measures
• Maintain standards of occupational health, safety, hygiene and security which includes implementation of quality standards and processes set by the Quality Assurance department.
• Compliance with the operational policies and procedures on quality management.
• Comply and enforce security policies

Other related duties and responsibilities

• Work and coordinate proactively with other departments
• Perform other responsibilities assigned by the PIC

• Preferably a graduate of any bachelor’s degree course
• Excellent communication, organization, decision-making and interpersonal skills.
• A team player who can collaborate towards the achievement of goals
• Must be willing to work on weekends and holidays