Transition Manager
Head Hunters Asia Pacific (Inc)
- Taguig, PhilippinesTaguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 7 years ago
2017-10-01T16:00:00+00:00Job closed.
Job Description
- Understand client requirements for a project. Execute and implement complex and comprehensive network solution projects for a line of client processes. Focus on developing and deploying tools/ methods/ best practices to drive seamless transitions from clients to SGS while reducing transition costs and timelines;
- Liaise with Clients to understand Client needs and map processes;
- Travel to client site as and when required;
- Ensure clarity on performance standards and SLAs required by the client;
- Negotiate with the client on SLAs so as to ensure the quality of deliverables are achievable with respect to timelines & costs and finalize on the same;
- Interact with the Operations Head & other key positions to articulate client needs;
- Ensure regular interaction with the Technology team to state clearly the expectations and support required from them;
- Ensure technology team has all the information they would require from the client;
- Conceptualize a project plan clearly outlining the infrastructure, timelines and phases of the project;
- Ensure the accurate replication of all processes;
- Supervise writing of manuals to document specifics of SLAs & other details in order to maintain record of all transactions;
- Handhold the process from the time the contract is signed, through the pilot phase, till the process becomes productive;
- Ensure during process migration, every phase of the methodology is strictly followed with no omissions;
- Conduct regular meetings and review sessions to ensure all concerned parties are informed;
- Act as the point of contact for the client and maintain a healthy business relationship by answering queries, solving problems and reviewing performance of the process;
- Assist the Human Resource department with recruitment by offering a client perspective of the processes & the required skill set;
- Conduct timely meetings to ensure open communication and devise an action plan to address issues/ concerns raised;
- Respond and resolve issues arising out of work or from within the team or across departments that may have a bearing on team effectiveness;
- Need-based escalation of decisions and ensure proper follow-up of the same;
Minimum Qualifications
- Must have experience in implementation, program management, defining & re-engineering a process and implementing quality initiatives;
- Must have handled at least 2-3 transitions independently;
- Exposure to Project Management, Technology Design, Client Interaction, Technology Transition/ Migration;
- Minimum 8 years of work experience in BPO/Call Centre industry;
- Must be flexible with changes;
- Good communication and presentation skills;
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Taguig, Metro Manila, Philippines
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About Head Hunters Asia Pacific (Inc)
Head Hunters Asia Pacific, Inc. is not your quintessential head hunters — we offer our extensive network from across the globe, and our stern expertise in the industry. We recognise the value and importance of securing and retaining the finest talent available. We connect the best mix of skills and personality to the right role. This is achieved through effective partnering with all our clients and understanding how best to represent your business on the market. Likewise, potential applicants are more than just a set of names and skills logged in some impersonal database; we get to know each and every one of our candidates, their individual aspirations, motivations, core strengths and personalities.
Rigorously planning and structurally seeking out the most outstanding executive talents by thoroughly researching the market is our principle in Head Hunters Asia Pacific, Inc.. Whether you are the candidate or the client, we make sure that we have a comprehensive grasp of your needs. With locations in Australia, United Kingdom, Hong Kong, Singapore, and the Philippines, we have the capability of accurately delivering highly qualified individuals through our expanded network of contacts, competent specialist consultants, and our dedication to innovative recruitment solutions.
This approach benefits both clients and candidates, whilst achieving our fundamental purpose of connecting talent with opportunity and underpinning our core philosophy of People, Pride, and Passion.