Giftaway Inc.
Giftaway Inc.

Customer Service Representative (CSR)  

Giftaway Inc.

  • Makati, Philippines
    Legazpi St, San Lorenzo, Makati, Metro Manila, Philippines
    Metro Manila
  • ₱25,000.00 - ₱30,000.00 / month
  • Full timeFULL_TIME

Expired 10 months ago

Job closed.

Job Description

Email Support

  • Help customers with complaints and questions, give customers information about products and services
  • Reply to incoming inquiries and tickets and see patterns for automation/process improvements
  • Escalate tickets to the right team and follow-up until the closing of the issue
  • Assist in building an efficient and reliable customer service team
  • Write ad-hoc replies from scratch (not templates)
  • Design reply templates for quick replies

Minimum Qualifications

  • Excellent communication and writing skills
  • Excellent problem-solving skills
  • Excellent with reading comprehension
  • Good with time management - must be able to know what task prioritize
  • Confident and resourceful - must be able to think of new ideas to get things done
  • Able to work under a hybrid setting ( 3 days work from home and 2 days on-site)

Perks and Benefits

  • Special Leave Benefits for WomenSpecial Leave Benefits for Women
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • Employee DiscountsEmployee Discounts
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave
  • Medical, Prescription, Dental, or Vision PlansMedical, Prescription, Dental, or Vision Plans


** We are transitioning from a full-on work-from-home setup to a hybrid working schedule with a minimum number of days of going to the office per quarter.

Required Skills

  • Organizing and Planning
  • Email Support
  • Chat Support
  • Customer Service
  • Time Management
  • Reading Comprehension
  • Communication Skills

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
PNB Building, 6754 Ayala Avenue, Legaspi Village
Information Technology / IT
5 openings

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About Giftaway Inc.

Giftaway is a digital gifting platform that enables commerce between merchants and a network of apps, sites, and third-party services. The platform powers the in-house eGift Cards of the leading brands in the country — such as SM, Uniqlo, H&M, Rustan's, Max's Group, Moment Group, Yabu, Wildflour, Shangri-la at the Fort, and more!

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