Customer Service Representative (CSR)
Giftaway Inc.
- Makati, PhilippinesLegazpi St, San Lorenzo, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- ₱25,000.00 - ₱30,000.00 / monthPHP250003000025000MONTH
- Full timeFULL_TIME
Expired a year ago
2023-08-22T16:00:00+00:00Job closed.
Job Description
Email Support
- Help customers with complaints and questions, give customers information about products and services
- Reply to incoming inquiries and tickets and see patterns for automation/process improvements
- Escalate tickets to the right team and follow-up until the closing of the issue
- Assist in building an efficient and reliable customer service team
- Write ad-hoc replies from scratch (not templates)
- Design reply templates for quick replies
Minimum Qualifications
- Excellent communication and writing skills
- Excellent problem-solving skills
- Excellent with reading comprehension
- Good with time management - must be able to know what task prioritize
- Confident and resourceful - must be able to think of new ideas to get things done
- Able to work under a hybrid setting ( 3 days work from home and 2 days on-site)
Perks and Benefits
Special Leave Benefits for Women
Medical / Health Insurance
Paid Sick Leave
Employee Discounts
Paid Bereavement/Family Leave
Paid Holidays
Paid Vacation Leave
Maternity & Paternity Leave
Medical, Prescription, Dental, or Vision Plans
Other
** We are transitioning from a full-on work-from-home setup to a hybrid working schedule with a minimum number of days of going to the office per quarter.
Required Skills
- Organizing and Planning
- Email Support
- Chat Support
- Customer Service
- Time Management
- Reading Comprehension
- Communication Skills
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Often
- Office Address
- PNB Building, 6754 Ayala Avenue, Legaspi Village
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About Giftaway Inc.
Giftaway is a digital gifting platform that enables commerce between merchants and a network of apps, sites, and third-party services. The platform powers the in-house eGift Cards of the leading brands in the country — such as SM, Uniqlo, H&M, Rustan's, Max's Group, Moment Group, Yabu, Wildflour, Shangri-la at the Fort, and more!