Gear Inc
Gear Inc

Moderation Team Leader Surabaya  

Gear Inc

  • Surabaya, Indonesia
    Surabaya, East Java (Jawa Timur), Indonesia
    East Java (Jawa Timur)
  • Full timeFULL_TIME

Expired a year ago

Job closed.

Job Description

  • Create an inspiring team environment with an open communication culture.
  • Supervise team members of 20 moderators and overseas day to-day operations.
  • Monitor team and individual team members performance and report on KPI’s and meet individual and team performance targets.
  • Identify performance issues, discover training needs and opportunities for improvement.
  • Provide coaching and appropriate solutions and follow up to ensure resolution.
  • Listen to moderators’ suggestions and feedback, gather accurate and valid information and quickly resolve any issues or conflicts.
  • Participate in SOP and policy calibrations.
  • Perform random quality audits, identify errors and perform real-time corrective actions.
  • Follow communication procedures and adhere to company guidelines and policies.

Minimum Qualifications

  • Excellent communications skills, speaking, reading and writing in English and Bahasa.
  • Content moderation work experience is a plus but not required.
  • Have at least 2 years of experience in leading teams as a team leader or in a similar capacity within a customer service, support or BPO work environment.
  • Good Organizational and time-management skills and good work ethic.
  • Proficient skills with MS Office and Google Drive.
  • In-depth knowledge of managed services industry performance metrics.
  • Creative thinking, good problem-solving and analytical skills.
  • Good knowledge of websites/ social media platforms.
  • Willing to work on public holidays and shifting schedules including night shifts.

Perks and Benefits

  • Paid Sick LeavePaid Sick Leave
  • Free Lunch or SnacksFree Lunch or Snacks
  • Medical / Health InsuranceMedical / Health Insurance

Required Skills

  • Creative Thinking
  • Analyzing Data
  • Problem Solving

Jobs Summary

Job Level
Associate / Supervisor
Job Category
General Services
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
Surabaya, East Java (Jawa Timur), Indonesia
15 openings

Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.

About Gear Inc

Gear Inc is a US software engineering company started by industry veterans with 8+ years of silicon Valley experience we strive to provide high-impact and reliable programming service corporations all around the world. We are capable of quickly learning and implementing almost any type of programming system. This silicon Valley owned company has its main based in Hanoi, Vietnam, and offices in Danang, Vietnam, The US, The Philippines, India, Thailand, and Indonesia.

People also applied to

  1. Home

Other Recommended Jobs

Apply jobs in

Job Categories:

Related to your search: