Gcore
Gcore

Technical Support Engineer with Chinese  

Gcore

  • Makati, Philippines
    Urdaneta, Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
    Philippines
    TELECOMMUTE
  • Full timeFULL_TIME

Expired a month ago

2024-03-15T10:15:45.783797+00:00
Job closed.

Job Description

If you are passionate about transforming the internet and contributing to cutting-edge innovations, come join us at Gcore!

We are over 550 professionals and currently looking for a Technical Support Engineer.

As a Technical Support Engineer, you’ll join a team you can always rely on for feedback and continuous professional growth.

Your Responsibilities:

  • Second-line support [L2];
  • Handle inquiries with the most important customers of the company via chats and email/tickets;
  • Make sure that all requests from the most important customers resolved in a timely manner with involvement of our products teams, if needed;
  • Advanced troubleshooting of complex technical issues and providing effective solutions in a timely manner, forward it up to the higher levels of support, if needed;
  • Use existing troubleshooting tools and techniques to establish root cause for queries and provide a customer facing root cause assessment;
  • Perform internal classification queries documenting classes of problems and preventative actions for further retroactive analysis;
  • Reactively file issue reports to Gcore engineers, build documentation, procedures, document desired behaviour and/or steps to reproduce, and suggested code-level resolutions for complex product bugs, assist engineers to drive bugs to resolution.

We expect you to have:

  • Engineering degree (CS preferred) or equivalent professional technical experience (3 years or more).
  • At least 2.5 years of experience working in a Technical Support role.
  • Excellent verbal and written English and Chinese communication skills (B2 or higher).
  • Excellent knowledge and hands-on experience with Linux.
  • Familiar with Cloud solutions and CDN.
  • Strong command line/terminal experience, including curl, dig, traceroute/MTR, git, tcpdump.
  • Proficient in troubleshooting HTTP, DNS, OS and network-related issues.
  • Knowledge of the OSI Model, an understanding of how the Internet and Virtualization work.
  • Familiar with Jira and Zendesk.
  • Self-motivated and able to learn new technologies/systems/features independently.
  • Proficient in scripting languages such as Bash, Python, or other similar languages.
  • Responsible, polite, and optimistic person with strong communication skills.
  • Can explain complex things so that they become clear and simple.
  • Good at prioritizing tasks.

Nice to Have:

  • Certified in Computer network and Linux.
  • Experience with Windows Operating Systems.
  • Know about Docker, K8s and Terraform.
  • You would like to develop yourself in the world of Hosting, Network and Cloud.
  • Experience with CDN, or want to learn it, as well as Cloud.

About the schedule:
Monday-Friday, 09:00 - 18:00, 1 hour of a break time.
On-call duty is possible.

What We Offer

We aim to ensure you feel and give your best by offering:

  • Competitive salary;
  • Flexible schedule;
  • Remote, hybrid, or office work;
  • Educational support;
  • Medical insurance (depending on the contract type and your location);
  • Business trips (depending on your role).


About the Company

Gcore is an international cloud and edge leader in providing first-class web performance, content delivery, and security. Headquartered in Luxembourg, with offices around the world, the company provides its solutions to global leaders in numerous industries.

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Minimum Qualifications

What you will do:

As a Technical Support Engineer, you’ll join a team you can always rely on for feedback and continuous professional growth.


We expect you to have:

  • At least 2.5 years of experience working in a Technical Support role.
  • Excellent verbal and written English and Chinese communication skills (B2 or higher).
  • Excellent knowledge and hands-on experience with Linux.
  • Familiar with Cloud solutions and CDN.
  • Strong command line/terminal experience, including curl, dig, traceroute/MTR, git, tcpdump.
  • Proficient in troubleshooting HTTP, DNS, OS and network-related issues.
  • Knowledge of the OSI Model, an understanding of how the Internet and Virtualization work.
  • Familiar with Jira and Zendesk.
  • Self-motivated and able to learn new technologies/systems/features independently.
  • Proficient in scripting languages such as Bash, Python, or other similar languages.
  • Responsible, polite, and optimistic person with strong communication skills.
  • Can explain complex things so that they become clear and simple.
  • Good at prioritizing tasks.

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Perks and Benefits

  • Work from HomeWork from Home

Jobs Summary

Job Level
Mid-Senior Level / Manager
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Office Address
Urdaneta
Industry
Information Technology / IT
Vacancy
1 opening
Website
https://gcore.com/

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About Gcore

Powerful edge and cloud solutions for media business and the entertainment industry. Gcore accelerates AI training, provides comprehensive cloud services, improves content delivery, and protects servers and applications.

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