Customer Success Representative | Email and Chat
Freelancer.com Philippines Inc.
- Taguig, Philippines30th - 31st Floor, Ecotower, 32nd Street cor 9th Avenue, Bonifacio Global City, 1634 Taguig, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job closed.
Job Description
Escrow.com, owned and operated by Freelancer Limited, is the world's leading provider of secure online payments, and a fintech industry leader. We have handled over US$3.5 Billion in secured transactions while processing some of the largest domain name transfers - including Gmail.com, Uber.com and Twitter.com.
We are looking for a passionate individual who knows how to provide great customer service. Someone who is excited by the prospect of seeing their clients businesses improve with the help of the world's safest payments platform. In this role, you will:
- Provides exceptional customer service at all times via chat and ticket.
- Review and answer Support tickets in a timely manner
- Provide accurate information on customers’ queries
- Flag transaction and alert payments team
- Identify and flag potential fraud issues
- Handles and investigates customer complaints and recommends solutions. Follows through on mutually agreed remedy
- Promotes features and benefits of using Escrow.com
- Incorporates changes in work practices in response to changes requested by management
- Adheres to Escrow policies and procedures
- Actively contributes to team meetings, calibrations and training sessions
- Offers suggestions for improvement
- Performs other duties as required
Minimum Qualifications
- Candidate must possess at least a High School Diploma, Bachelor's/ College Degree, any field
- At least 1 year(s) of working experience in the related field is required for this position
- Detail oriented and process driven
- Willingness to work flexible hours when required
- Strong personal and customer service abilities
- Preferably 1-4 Yrs Experienced Employees specialising in Customer Service or equivalent
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- 30th - 31st Floor, Ecotower, 32nd Street cor 9th Avenue, Bonifacio Global City, 1634 Taguig, Taguig, Metro Manila, Philippines
About Freelancer.com Philippines Inc.
Freelancer.com is the world's largest freelancing and crowdsourcing marketplace by number of users and projects. We connect over 28 million employers and freelancers globally from over 247 countries, regions and territories. Through our marketplace, employers can hire freelancers to do work in areas such as software development, writing, data entry and design right through to engineering, the sciences, sales and marketing, accounting and legal services.
Freelancer Limited is trading on the Australian Securities Exchange under the ticket ASX:FLN