FinAccel
FinAccel

Customer Success Executive (Online)  

FinAccel

 
  • Central Jakarta, Indonesia
    Central Jakarta, Jakarta, Indonesia
    Central Jakarta
    Jakarta
    Indonesia
    Indonesia
  • Full timeFULL_TIME

Expired 2 years ago

2022-08-08T17:00:00+00:00
Job closed.

Job Description

We are a high-growth fintech company that is passionate about using big data analytics, machine learning, and cutting edge technology to revolutionize the way people use credit card.

To continue our success story, we are looking for a Customer Success Manager to primarily support our client portfolio. This role will need to focus on our customer experience and life-cycle and ensure that our customers are using Kredivo’s platform effectively and maximising on our robust features to guarantee they get the most value.

What you will do:

  • Manage merchant/partner since they live with Kredivo
  • Analyse how to grow Transaction with the merchant/partner
  • Providing content for merchant/partner to educate user
  • Provide transaction report by weekly, monthly and quarterly
  • Create interesting campaigns to help merchant/partner grow their transaction
  • Direct Reporting to Business Development Ops Manager and VP of BD

Minimum Qualifications

What you will need:

  • A big passion on engaging customers and expanding their use cases through our product.
  • University degree (preferred from Business / Management Graduate).
  • Min. 2+ years work experience in Business Development, Sales or Account Management.
  • Experience in process improvement and project management.
  • Experience with process documentation and SOP Creation.
  • Experience in working in multifunctional team.
  • Knowledge of methods of process mapping and design.
  • Microsoft office (Word, Excel, Power Point).

Perks and Benefits

  • Free Lunch or SnacksFree Lunch or Snacks
  • Stock OptionsStock Options
  • Medical / Health InsuranceMedical / Health Insurance
  • Medical, Prescription, Dental, or Vision PlansMedical, Prescription, Dental, or Vision Plans
  • Paid HolidaysPaid Holidays

Required Skills

  • Pricing
  • Data Analysis
  • Negotiation
  • Market Research
  • Product Positioning

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Sales and Marketing
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while
Office Address
Central Jakarta, Jakarta, Indonesia
Industry
Financial Services
Vacancy
1 opening
Website
https://www.finaccel.co/

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About FinAccel

FinAccel is a fun, fast growing company with lofty ambitions. Starting with instant ecommerce financing, we are on a goal to disrupt unsecured lending in Southeast Asia, one of the fastest growing economic regions globally. Our first product, Kredivo, which integrates at merchant checkout, qualifies ecommerce buyers for instant ecommerce purchase financing at rates which are much lower than consumer finance companies. We do this by using breakthrough technology and science to unlock unprecedented insights about credit risk and fraud from multiple data sources: phone, social networks, telco, financial and location data. FinAccel is founded by an experienced and well rounded team: Akshay Garg (cofounder Komli Media), Umang Rustagi (McKinsey financial services) and Alie Tan (PicStory and Affle). The company is backed by some of the biggest investors in the region: Jungle Ventures, GMO, AlphaJWC and 500 Startups. The company has a flat, egalitarian structure, no politics, no BS; people who are problem solvers and execute fast will thrive here. FinAccel is not for everyone. People who do well here tend to have a few qualities in common: - Intelligent - Intellectually curious - High ownership over their work - Strong communicators - Biased for speed - Team players - Excited by an all-in work culture - Motivated by building innovative products We provide employees with a work environment which is: - learning and execution oriented without any politics or excessive managerial overhead, - where taking initiative is highly valued, - where making mistakes is encouraged as long as you keep learning from them, - one of the best compensation structures in the startup world (everyone is a shareholder in the company). If you feel this is you, then we'd love to hear from you.

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