Senior Account Manager  

Responsibilities

• Build enduring client relationships and nurture long-term partnerships.
• Thoroughly analyze and comprehend client needs.
• Lead support, training and recruitment teams to delight the client.
• Conduct regular client meetings to gather feedback and ensure satisfaction.
• Achieve or surpass revenue and gross margin targets.
• Address client inquiries and concerns promptly and professionally.
• Generate detailed performance reports for clients and internal stakeholders.
• Ensure accuracy and timeliness in invoice processing.
• Optimize teacher allocation to enhance efficiency and effectiveness.
• Manage operational costs of the account.
• Develop and implement strategies for teacher retention and engagement.
• Assess and vet teachers prior to their assignment to the account.
• Enforce rules and policies to maintain high standards of quality and attendance.
• Ensure consistent lesson volume to meet client expectations.
• Scale the number of teachers in accordance with client demand.
• Stay informed about market trends and clients need to anticipate challenges.

Benefits and Perks

• Base salary of $804 USD per month (Php 44,897)
• Work-from-home flexibility.
• Enjoy 30 vacation days per year.
• Receive a 13th-month pay bonus.
• Benefit from healthcare coverage of up to 200k for you and your loved ones.
• Earn quarterly performance incentives.
• Join us for an annual company retreat.

The Role

Become an Account Manager at EDGE Tutor International and help shape our outstanding team.

What We’re Looking For

Results-Driven: You work hard to get things done, no matter the obstacles.

Self-Aware: You know your strengths and weaknesses and can estimate how long tasks will take.

Shows Empathy: You treat everyone with respect and kindness, while also enforcing rules fairly.

Strong Communicator: You explain things clearly and quickly, and you're good at getting your point across.

Controls Emotions: You stay calm and focused, even when dealing with tough situations.

Speaks Up: You give feedback often and push for positive changes.

Manages Time Well: You keep track of your tasks and give updates clearly.

Data-Oriented: You keep good records and understand how to measure success.

Responsive to Clients: You communicate well with clients, responding quickly and accurately.

Leads the Team: You can bring the team together and make sure everyone does their best work.

Good at Reading Team Behavior: You can tell when things are changing with the team and make sure it stays reliable.

Good Judge of Character: You're good at figuring out what kind of person someone is and whether they can be trusted.

You're the Perfect Fit if You Have:

Proven track record in account management or sales

Demonstrated success in achieving revenue targets.

Experience with international clients in BPO or outsourcing model

Experience in building and leading high-performing teams.