Job Description
Your role will be a hybrid one - part Customer Service and part Communications Associate which caters to users on both a personal level and in a broader, more public sense i.e. on Social Media.
You will be communicating with people across all channels so you must love to phone and email, use chat messaging and go crazy on social media.
People need to know we're available whenever they need us, so you'll be replying and interacting with users on Twitter and Facebook on a daily basis.
"I don't like iflix, it doesn't go with my outfit, EXPLAIN YOURSELF!" So, how would you respond to this? If you know EXACTLY what to say (with empathy and always with a touch of humour!) read on:
Provide consistent, superior support to every customer by utilizing all available tools and resources (even if that 'tool' is the customer him/herself)Manage and monitor fan interactions in a timely manner with an attitude that's distinctively iflix.
Minimum Qualifications
- We want someone who's fun, someone who is a raconteur at heart - a person that can tell stories in a cool, iflix way
- Demonstrate the desire and initiative to continue learning new and relevant product and technical information as iflix evolves into a force to be reckoned with.
- Demonstrate flawless communication skills be it verbal, and most importantly... WRITTEN. We're looking for someone who can interact with users and tend to their every query and demand.
- Happy to work weekends and evenings.
- Relationships are important to us, so having very good people skills is non-negotiable. You must be familiar with the online landscape, so you can provide technical solutions and use digital tools to the best of your ability. If you're reading this, it's a pretty good indication that you're comfortable with the Interwebz.
If you think you fit the bill, then we want to hear from you immediately. Drop everything and apply... like, now!
Let’s play.
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- 4 McKinley Pkwy, Taguig, Metro Manila, Philippines
About iflix
Imagine being able to access a crazy huge selection of THOUSANDS of TV shows, movies and more. From all over the globe - shows from Hollywood and Hong Kong, Seoul and Shanghai, Thailand and Tokyo…and imagine being able to watch it wherever you want, whenever you want, 24/7 on your phone, laptop, tablet or TV. You can even download and watch it offline. All for less than the price of a cup of coffee. That's iflix.
Our vision: To be the new face of entertainment, bring the world’s best content to people, localized to each market, at a price that everyone can afford. Ultimately, to lead the internet entertainment revolution in emerging markets, redefining television for 1 billion people.