CyberOne started out in 1995 as an Australian-based professional internet service provider (ISP), which simultaneously offered technical support and assistance to its Australian customers. In 2006, seeing the advantage and potential that the Philippines presented as an offshore destination, CyberOne decided establish an offshore call center in Makati City, the country’s central business district, while still servicing their own ISP clients. Fast forward to five years: As of March 2010, CyberOne’s Philippine office has hit the ground running and is now delivering its services to other Australian ISPs as well. As a call center, CyberOne’s fifteen years of experience in the industry can speak for itself. Having directly handled customer issues and technical problems hands-on as an ISP, CyberOne has definitely earned its stripes in the contact center arena and is therefore fully capable of catering to whatever kind of contact-center services you may require. But we don’t have to stop there—if you need other outsourced solutions, CyberOne has expanded its offshore operations to include assistance with back office processes and administrative support, offshore staff leasing, and other related services.