CIIT College of Arts and Technology
CIIT College of Arts and Technology

IT Officer | Pooling  

CIIT College of Arts and Technology

  • Quezon City, Philippines
    94 Kamuning Road, Interweave Building, Quezon City, Metro Manila, Philippines
    Quezon City
    Metro Manila
  • Full timeFULL_TIME

Expired 7 months ago

Job closed.

Job Description

  • Serve as the focal point for employees and students seeking technical assistance on IT-related systems and services
  • Ensure proper maintenance and uptime of necessary IT-related hardware and software
  • Ensure that all support, service requests, and internal tasks are logged and administered using the appropriate service desk software
  • Take note of trends and best practices for frequently occurring concerns and tasks
  • Develop simple and technical user manuals for frequently ticketed concerns
  • Contribute and assist in the creation and improvement of IT policies, procedures, and safety protocols
  • Assist in IT-related project planning, management and implementation
  • Extend assistance and expertise during operational emergencies to mitigate impact on the organization's operations
  • Extend help and provide necessary IT-related information to other members of the IT team as needed
  • Create bi-monthly ticket reports as requested by the IT Manager

Minimum Qualifications

  • Graduate of Information Technology or any other related technical degree program

  • At least 2 - 3 years of end-to-end experience in a IT helpdesk and customer support role

  • Strong experience and knowledge Operating Systems, Network Infrastructures, Software Installation and Hardware Management

  • Strong problem solving, hardware trouble shooting and analytical skills

  • Strong customer service and service orientation skills

  • Familiarity in working with working, navigating and managing cloud-based systems

  • Familiarity in school systems and school operations

  • Excellent command of the English Language (both written and verbal)

  • Amenable to work on a shifting schedule

Perks and Benefits

  • Free Lunch or SnacksFree Lunch or Snacks
  • Paid HolidaysPaid Holidays
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • Employee DiscountsEmployee Discounts
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Life InsuranceLife Insurance
  • Paid Vacation LeavePaid Vacation Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
IT and Software
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
94 Kamuning Road, Interweave Building, Quezon City, Metro Manila, Philippines
Education and Training
1 opening

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About CIIT College of Arts and Technology

CIIT College of Arts and Technology Want to help make a difference? CIIT seeks to revolutionize Philippine education by putting industry-based + student-centered learning + affordable in the same sentence. We are looking for awesome people with a passion for sharing knowledge and empowering others to turn their own passions into a career. It also means working with others who have similar goals, a team with a shared desire to innovate in the education space, and non-traditional management that is committed to pushing boundaries in order to close the skill gap between education and industry. Help us in building the future of Philippine Education.

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