Operations Support Specialist
Business Turnaround Services PH Inc.
- Quezon City, Philippines3F, 1132, Quezon Ave, Paligsahan, Quezon City, Metro Manila, PhilippinesQuezon CityMetro ManilaPhilippinesPhilippinesTELECOMMUTE
- Full timeFULL_TIME
2024-05-18T16:00:00+00:00
Job closed.
Job Description
Job Description
- Be the main point of contact for customers and drivers for operations monitoring and status after business hours (i.e., from 7pm to 7am AEDT)
- Monitor actual vehicle and freight movement and check against planned movement and arrival times
- Accept and make calls to/from drivers as well as to/from customers and apply protocols and escalation procedures to address incidents and issues occurring during vehicle and freight movement
- Ensure compliance with company SOPs at the start, during, and at the end of each delivery trip
- Provide related recordkeeping and administrative support to above tasks
Minimum Qualifications
Qualifications
- At least 2 years of commercial experience in customer service, technical support, or related business process outsourcing roles
- Experience in inbound and outbound calls handling with international clients and stakeholders
- Experience in the application of SOPs and protocols in handling incidents, issues, and escalations
- Experience in customer or operations support for a technical industry is an advantage
- Smart, can work independently and with a team, highly reliable, confident and assertive
- Excellent oral and written English
- Can work under pressure
- Available to work from 4pm to 4am PHT from M-F
- Has suitable infrastructure/setup for remote work (min 100mbps, ping > 10ms, appropriate workspace with no distractions and soundproofing)
Perks and Benefits
Work from Home
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Graduated from high school
- Recruiter response to application
- Once in a while
- Office Address
- 1184, Quezon Ave, Paligsahan
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About Business Turnaround Services PH Inc.
We are Business Turnaround Services PH Inc. (BTSP), a business services provider of AU-based Business Turnaround Services (BTS) and SME Growth Services (SME). BTS and SME provide strategic advice and business services support to up to A$200 million turnover small and medium sized businesses in Australia. SME offers a range of professional services essential to the SME business, including strategy analysis and development, operations review and process improvement, sales and marketing, management accounting, bookkeeping and administration, business process automation, and managed IT.