What is your role?
We are looking for a motivated and confident individual to join our amazing Customer Service team. Our Customer Support team plays a critical role in the Boldr experience, from the very beginning of their journey in helping select the perfect car seat or at the end when a loved one is trying to send a gift and tracking the order. This can be over email or chat- we go where the customer is!
What will you do?
- Engage directly with customers who contact us for a variety of topics
- Research and problem-solve to determine appropriate solutions for the customer and follow up as needed to resolve issues
- Follow processes and policies to best help customers and work with other teams
- Participate in recurring shift huddles, CS Team meetings, virtual CS Team events, and one on one meetings with your manager
- Communicate regularly with your team in slack to ensure sufficient coverage for customers and to connect with your teammates
- Operate with understanding, active listening, patience, empathy, and kindness to customers and Team Members alike
- Go above and beyond to “Wow” our customers
- Operate with a willingness to learn - share feedback, get feedback
- 2+ years experience in a customer support role.
- You love helping people and find it rewarding to solve people’s problems, then you love to proactively use that experience to make the whole service better.
- Proven ability to communicate complex technical problems in a human tone and customer-friendly language.
- Strong interpersonal skills are required to function both in a team environment and to build relationships with our customers.
- Team first mentality.
- Able to hear and implement feedback quickly.
- High attention to detail.
- Proven ability to produce high quality work consistently.
- Demonstrated sound problem solving skills.
- Strong verbal and written communication skills.
- You have dedicated quiet space with high-speed internet, and when working a shift you can focus 100% of your attention to our customers and responding to customer chats.
Boldr | Outsourcing With Impact.
Boldr is a purpose-driven outsourcing partner to fast-growing businesses. We provide custom solutions in Customer Experience, Data Management, and Sales Enablement.
At Boldr, we foster an environment where the energetic, the curious, and the passionate thrive. We never shy away from difficulties and have fun taking them on. We see challenges as opportunities to learn because we believe that the finest blades are forged in fire. Our door is always open to like-minded individuals who are looking for a new and exciting BPO culture — ordinary is not in our vocabulary.
If you’re bold enough and want to contribute to making a lasting impact, we want you!