Customer Advocate | Financial Account

Boldr

  • Pasig, Philippines
    Unit 501-505, 5th floor of Hanston Building, Emerald Ave., Ortigas Center, Pasig, Metro Manila, Philippines
    Pasig
    Metro Manila
    Philippines
  • 20,000.00 - 25,000.00 PHP / monthPHP20,000.0025,000.0020,000.00MONTH
  • Full time
Posted 9 days ago and deadline of application is on 29 Nov
Recruiter was hiring 18 hours ago

Customer Advocate | Financial Account

Boldr

Job Description

As a Customer Advocate, you will be responsible for interacting with customers through Email, Chat, and Phone to address inquiries and resolve complaints regarding their Online Money Management Software/Application. Help customers in making better spending decisions with the clients’ platform. In this position, you will collaborate with the internal and external teams in handling the needs of the customer to provide excellent customer service in a timely and professional manner.

WHAT WILL YOU DO

  • Interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism
  • Perform problem tracking and ensure that issues are properly documented, prioritized, tracked, and resolved
  • Ensure proper and timely escalation of issues to meet internal and external expectations
  • Identify opportunities and recommendations for continuous process improvement
  • Deliver service excellence and maximize customer service and satisfaction
  • Work with the external team to stay updated on product and service knowledge

Minimum Qualifications

WHAT WE’LL LIKE ABOUT YOU

YOU ARE...

  • Curious and authentic, just like us! #beboldr
  • An analytical and critical thinker, with an eye for even the most minute of details
  • Passionate about client satisfaction
  • Proactive and self-motivated
  • Strongly interested in learning new ideas, processes, and unique requirements. On top of that, you’re willing to share your skills and talents with the team.
  • Amenable to work on rotating shifts

YOU HAVE…

  • 6 months to 1 year of customer service experience (may it be email, phone, or chat support)
  • 6 months experience in Financial Accounts
  • Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications
  • Excellent verbal and written communication skills
  • An ability to understand and communicate complex ideas to customers, both verbally and in written form
  • Aptitude to quickly learn and navigate new technology, systems, and applications
  • Ability to accept feedback gracefully and with an open mind
  • Customer orientation and ability to adapt/respond to different types of characters

Perks and Benefits

  • Paid Holidays Paid Holidays
  • Paid Vacation Leave Paid Vacation Leave
  • Paid Sick Leave Paid Sick Leave
  • Medical, Prescription, Dental, or Vision Plans Medical, Prescription, Dental, or Vision Plans

Required Skills

  • Email Support
  • Chat Support
  • Customer Service
  • Communication Skills

Jobs Summary

Job level
Fresh Grad / Entry Level
Job category
Customer Service
Educational requirement
Graduated from high school
Recruiter response to application
Always 
Office Address
Unit 501-505, 5th floor of Hanston Building, Emerald Ave., Ortigas Center,, Pasig, Metro Manila, Philippines
Industry
Business Process Outsourcing
Vacancy
1 opening
Website
http://www.boldrimpact.com

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About Boldr

Boldr | Outsourcing With Impact.

Boldr is a purpose-driven outsourcing partner to fast-growing businesses. We provide custom solutions in Customer Experience, Data Management, and Sales Enablement.

At Boldr, we foster an environment where the energetic, the curious, and the passionate thrive. We never shy away from difficulties and have fun taking them on. We see challenges as opportunities to learn because we believe that the finest blades are forged in fire. Our door is always open to like-minded individuals who are looking for a new and exciting BPO culture — ordinary is not in our vocabulary.

If you’re bold enough and want to contribute to making a lasting impact, we want you!