Customer Service Agent

Ben Edictio


Vacancy
10 openings
Preferred Educational Attainment
Graduated from college
Posted
3 months ago
Application deadline
in 16 days
Recruiter responds
0% of the time
Recruiter last seen
2 days ago
Industry
IT Consulting
Employment Type
Full time
Office Address
Ortigas, Pasig, Metro Manila, Philippines
Minimum Qualifications:
Graduated from college

Southeast Asia's Fastest Growing Transportation Startup Company is Looking for Customer Service Agents for its Ortigas Center Office!

QUALIFICATIONS

  • At least 1 year call center or customer service work experience
  • Enjoy working in a fast paced tech startup company environment
  • Strong customer care and customer experience mindset
  • MUST BE WILLING TO WORK LONG HOURS (regular work hours: 12 hours with paid overtime)
  • MUST BE COMFORTABLE WORKING IN A START-UP COMPANY
  • Concise and friendly verbal and written communication skills
  • Strong written and spoken English and Filipino
  • Responsible, accountable, and punctual
  • Good computer skills including Word, Excel, Gmail
  • Can start ASAP

Job Description

These CS Agent positions will service the local Manila market including morning, daytime, and early evening shifts - no graveyard shifts!

RESPONSIBILITIES

  • Inbound and outbound customer service through calls and chat for customers
  • Address customer issues regarding the service (a mobile and web app that allows you to book and manage pickups and deliveries of almost anything)
  • Service the local Manila market
  • Use fluent English and Filipino in your daily communications
  • Be an empowered and proactive problem solver
  • Be a champion of the customer experience
  • We think of our agents as partners in our business and give them flexibility and authority to solve customer problems in a fast and decisive way

CLIENT:

CLIENT is a mobile and web app that allows you to book and manage pickups and deliveries of almost anything. Our marketplace connects businesses and individuals with qualified drivers and their vehicles to provide affordable services according to our high quality standards. Company's marketplace driven pickup and delivery service is built on an advanced yet easy to use delivery app that differentiates us from any traditional delivery company operating in Southeast Asia. Our marketplace provides delivery services to businesses and individuals in Metro Manila and select surrounding areas.

Perks and Benefits
Time Off
  • Paid Vacation Leave
  • Paid Sick Leave
Benefits
  • Life Insurance
  • Medical / Health Insurance
Perks
  • Employee Discounts
  • Transportation Allowances
  • Free Lunch or Snacks
  • Performance Bonus
Other
  • Dormitory program
  • Laptop loan program
  • Mobile Allowance
About Ben Edictio
On December 1, 2014, Ben Edictio was launched with an objective of providing IT recruitment and placement services for the global business community. Ben Edictio is established and managed by professionals with over 50 years of combined management expertise in Information Technology, Human Resource, Sales, and Marketing disciplines. We have the reach and the resources to connect our customers to the very best talents drawing from our network and database of over 30,000 professionals. We focus on understanding our customers’ business and needs that is why we are able to offer solutions that fit seamlessly in our customers’ organization.


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