BCI Central (Philippines), Inc.
BCI Central (Philippines), Inc.

Key Account Manager  

BCI Central (Philippines), Inc.

 
  • Makati, Philippines
    3rd floor , 111 Paseo de Roxas , Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
    Philippines
  • ₱40,000.00 - ₱50,000.00 / month
    PHP
    40000
    50000
    40000
    MONTH
  • Full timeFULL_TIME

Expired 6 months ago

2023-11-30T16:00:00+00:00
Job closed.

Job Description

The Role

BCI is looking for Key Account Managers with excellent customer service. The role is focused on account management, product training, and renewal of subscriptions including upselling and making sure that BCI maintains good relationships with existing clients of the company.

Job Description:

Account Management

  • Manage and maintain profitable business relationships with all existing local accounts and maintain a high degree of customer satisfaction.
  • Actively manage account portfolio and productively identify upsell opportunities
  • Complete outbound customer care calls to all members as populated in CRM through the internal “Traffic Light System”
  • Resolving complaints and preventing additional issues by improving processes
  • Complete outbound annual renewal calls to client decision-makers
  • Maintain all direct inbound client enquires (phone/ email) with a turnaround time within 24 hours
  • Complete product training on online services.
  • Achieve KPIs in renewal and upsell targets
  • Coordinate training sessions and customer care with colleagues of other branch offices for international subscribers
  • Maintain updated information on the company database (CRM) in adherence with expected standards
  • Maintain excellent knowledge of BCI CRM and Lead Manager system
  • Mentor new account executive or senior executive joining the team when necessary
  • Leverage analytical and problem-solving skills to identify new opportunities to grow BCI’s business
  • Immediate reporting of important issues (service operational, process) to direct senior level, propose solutions where possible.

Client Relations

  • Introduce the platform and product training to new potential or existing users via telephone, online session, and in-the-field if necessary.
  • Actively search for new potential users and convert them into sign-ups.
  • Building long-term relationships with the clients
  • Schedule regular visits, meetings, discussions, and teleconferences to strengthen the relationships.
  • Manage and maintain business relationships with all members and maintain a high degree of user experience satisfaction.
  • Ensure all members account and portfolio pages and detail information are up to date (regular check) and at a high level of detail for maximum web visitor’s experience.

What's in it for you?

  • Work within the Construction Industry - a pivotal sector for Economic growth and country development
  • Be part of a global brand that is known as the leading provider of market intelligence and software solutions
  • Enjoy work-life balance with 5 regular working days per week and a hybrid setup

Benefits:

  • Uncapped earning potential through Commissions/Performance Incentives (On-target commission of at least 20,000 and above)
  • Competitive commission rates & generous incentive programs
  • Exposure to leading world-class training courses and mentorship programs
  • Work in a diverse and open environment where we develop and create value for our clients
  • Work for a company that values personal development and career advancement
  • Annual Salary Appraisal
  • Paid training
  • HMO, life & accident insurance upon regularization
  • Vacation Leave, Sick Leave, Birthday Leave & Anniversary Leave

Minimum Qualifications

  • Minimum of 3 years of work experience specializing in Account Management
  • Proven track record of meeting or exceeding quotas and receiving positive customer feedback
  • Excellent communication and training skills
  • Strong sales and marketing persona
  • Experience delivering client-focused solutions to customer needs
  • Willing to work in Makati City

Perks and Benefits

  • Special Leave Benefits for WomenSpecial Leave Benefits for Women
  • Single Parent LeaveSingle Parent Leave
  • Paid HolidaysPaid Holidays
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • Performance BonusPerformance Bonus
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Life InsuranceLife Insurance
  • Paid Vacation LeavePaid Vacation Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave
  • Medical, Prescription, Dental, or Vision PlansMedical, Prescription, Dental, or Vision Plans

Required Skills

  • Presentation Skills
  • Persuasion and Negotiation
  • Sales and Marketing Knowledge
  • Customer Service

Jobs Summary

Job Level
Mid-Senior Level / Manager
Job Category
Sales and Marketing
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Often
Office Address
111 Paseo de Roxas Building, 111 Paseo de Roxas, Legazpi Village, Makati, 1229 Metro Manila, Philippines
Industry
Consulting (Business & Management)
Vacancy
1 opening
Website
https://www.bcicentral.com/

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About BCI Central (Philippines), Inc.

BCI Central Group of companies is a subsidiary of BYGGFAKTA GROUP, a leading software, and information company within the construction industry, with a proprietary cloud-based service and a fully integrated data and software platform. The Group is a major player at the center of the construction ecosystem. BCI Central (known as BCI Asia) was established in 1998 and was founded to create efficiencies and enhance transparency in the intrinsically complex construction industry. Our software solutions and related services achieve this while simultaneously enabling our clients to identify sales opportunities, make informed decisions and connect with key target markets. We play a crucial role in empowering businesses around the world with construction-centric tools to succeed. Our Mission To become the leading global, multi-platform, software-enabled pre-construction data service by combining our research expertise, industry knowledge and artificial intelligence to deliver transformative, industry-critical data products and software solutions. Our Values Boldness – we dare to go where the biggest challenges are. Our entrepreneurial spirit means we are not afraid to challenge the status quo in order to pioneer new business in previously unrivaled markets or to have the courage to dig deeper and persist in finding new opportunities. Commitment – we are committed to our mission as it relates to our members, our team and the communities in which we operate. Our commitment extends to the quality of information we provide, to the level of service given, to being accountable to our team members and to the social and ecological welfare of our environment. Integrity – we conduct ourselves with integrity in everything we do and adhere to the highest ethical standards in every interaction. This means we would rather forego an opportunity; lose an order or part ways with a staff member than compromise our integrity.

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