Baytech BPO Corporation
Baytech BPO Corporation

Customer Support Representative | On-Site  

Baytech BPO Corporation

  • Pasig, Philippines
    2nd floor, Building C, Discover Center ADB Avenue, Ortigas Center, Pasig City, Pasig, Metro Manila, Philippines
    Metro Manila
  • ₱20,000.00 / month
  • Full timeFULL_TIME

Expired a year ago

Job closed.

Job Description

The Role

The Customer Support Representative is a Support role under Operations responsible for providing end-to-end resolution of customers' concerns ranging from website support, account information, cancellations, refunds, disputes and chargebacks.

This position involves a moderate level of complexity and requires considerable evaluation, good judgement and decision-making skills. Strong verbal and written communication skills are necessary. This position involves time-sensitive processing of work cases. The employee must have the ability to maintain effective time planning, organizational skills and time utilization to ensure all tickets and tasks are completed within timeframes.

The position will work closely with the Marketing and Development team to make product changes that will increase the value of our products and services.

The Mission

Ensure our customers’ concerns are resolved immediately and cost-effectively.

Role Specifics

  • Manage and resolve customer concerns/issues
  • Answer incoming calls, respond to customer’s emails, and do call-backs (where necessary) for urgent follow-ups
  • Provide timely and accurate response/s to all client queries and requests
  • Do the necessary research needed to answer customers' queries
  • Ensure that relevant details needed to address concerns are recorded
  • Communicate with the Marketing and Development team to come up with solutions for customers' issues.
  • Test and replicate the customers' journey to our sites to get to the bottom of the problem
  • Document new issues and solutions to continuously update our customer support knowledge base.
  • Other duties related to the position as assigned

Minimum Qualifications

Skills Requirements

This position requires above average to excellent English communication skills, an enthusiastic approach to customer interactions, and the ability to effectively handle information requests, compliments and complaints with a positive attitude and keen attention to detail.

  • High School Graduates with 6 months call center working experience
  • For college graduates, no call center experience needed!
  • Demonstrates regular, reliable and predictable attendance.
  • Good to great listening, verbal and written English communications skills
  • Ability to handle stressful situations appropriately
  • Proficient in relevant computer applications
  • Experience in the related field is an advantage.
  • Amenable to work on a Night Shift (shifts begin between 9PM and 2AM)
  • Must be willing to work in Pasig City
  • Willing to work in a BPO setup
  • Willing to work as a call center agent

Perks and Benefits

  • Special Leave Benefits for WomenSpecial Leave Benefits for Women
  • Single Parent LeaveSingle Parent Leave
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave

Required Skills

  • Business Correspondence
  • Email Support
  • Chat Support
  • Customer Service
  • Reading Comprehension
  • Typing
  • Communication Skills

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
Metrowalk Commercial Complex, Meralco Avenue, Pasig City
Business Process Outsourcing
2 openings

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About Baytech BPO Corporation

Established in 2016, Baytech BPO aims to provide our clients with solutions that actually work. The team is composed of online marketing professionals with a combined experience of over 30 years in the industry. The rise of e-commerce websites have ballooned over the past decade and as quickly as they are created, they die out just as fast. Setting up an online business we make sure that we create a business for our clients that will actually create profit. Frustrated by our own experience with outsourcing services, we know what it is like to be in our clients’ shoes. That gives us the edge when it comes to anticipating client needs. With Baytech, you can be sure to get the best quality service. Send us an email to know more about our services.

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