August 99, Inc
August 99, Inc

Web Consultant | Technical Support Representative  

August 99, Inc

 
  • Pasig, Philippines
    Ortigas Center, Pasig, Metro Manila, Philippines, Pasig, Metro Manila, Philippines
    Pasig
    Metro Manila
    Philippines
    Philippines
    TELECOMMUTE
  • Full timeFULL_TIME

Posted 2 months ago and deadline of application is on 28 Apr

Recruiter was hiring a day ago

2024-02-29T01:11:51.378014+00:002024-04-28T16:00:00+00:00

Job Description

Agent Image’s Web Consultant is primarily responsible for providing support to any Agent Image clients and/or potential clients through various channels such as a phone call, email and/or slack.

A Web Consultant should be able to handle customer inquiries and requests in a timely manner, identify the problems and offering solutions and recommendations that will improve clients’ website. At the same time each Web Consultant should be able to establish and maintain good rapport with every client that will make their experience better and satisfy them which will eventually be a possible lead in promoting the company’s products and services.

Additionally, a Web Consultant must possess great interpersonal communication skills to better convey client requests to Agent Image’s production team.

Responsibilities

  • Constantly answer phone calls to support Agent Image clients and provide quality customer service and web consultations.
  • Properly document customer’s request and issue related to any company product and services through different channels such as a phone call, email, and chat.
  • Can identify issues, needs, and requirements of customers and record it via case on company’s internal management system and handle it in a timely manner.
  • Ability to utilize any internal and external resources to provide resolution and/or suggestions to enhance the client’s website.
  • Setting the client's expectations for a turnaround time of services provided.
  • Report or escalate issues to the production team and efficiently follow up on tasks to meet deadlines ensuring completion of due dates and cases.
  • Establishes and maintains rapport with existing and potential clients to effectively promote product solutions based on client needs and budget.
  • Must be well-organized, self-directed and able to multitask, understanding the importance of detailed professional-quality work.
  • Meet the team metrics set by the Web Consultant Team Lead.
  • Can adapt to sudden changes implemented by management.
  • Share any information on how to handle unfamiliar or difficult customer concerns for the team’s efficient performance.
  • Customer service is driven.
  • Understands and follows company processes and policies.

Minimum Qualifications

Requirements

  • Background in customer support with at least 1 year experience servicing customers in the U.S. / North America
  • Excellent written and oral communication skills with at least a neutral North American accent, including the ability to explain and present technical information
  • Ability to handle multiple tasks simultaneously, prioritize workload efficiently and meet strict deadlines
  • Great analytical and innovative problem-solving skills
  • Can work on shifting schedules and/or over time.
  • Salesforce experience is a plus
  • Experience with website content management and any internet related products, such as web hosting, email hosting, email configuration and DNS host management is a strong plus.
  • Familiar with Real Estate terminologies and general information is a plus.
  • Must be amenable to work in a night shift schedule (12mn - 9am)

Key Competencies

  • Good Communication Skills
  • Proactive
  • Team Player
  • Resourceful
  • Detail Oriented
  • Adaptive
  • Good comprehension and analytical skills
  • Can work with minimal supervision
  • Customer service driven.

Perks and Benefits

  • Work from HomeWork from Home
  • Special Leave Benefits for WomenSpecial Leave Benefits for Women
  • Single Parent LeaveSingle Parent Leave
  • Life InsuranceLife Insurance
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave
  • Medical, Prescription, Dental, or Vision PlansMedical, Prescription, Dental, or Vision Plans

Required Skills

  • Persuasion and Negotiation
  • Customer Service
  • Technical Skills
  • Technical Support
  • Communication Skills

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Always
Office Address
Ortigas Center, Pasig, Metro Manila, Philippines
Industry
Information Services
Vacancy
2 openings
Website
https://www.august99.com

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About August 99, Inc

August 99 is a company of startups with 25 years experience and expertise in the world of tech and digital. We help other businesses succeed through the use of cutting-edge technology and innovative strategy. We also offer a suite of web-based digital products for clients world-wide: full web design, internet marketing, content creation, and app development. Going beyond startups, we also believe in empowering individuals to excel in their chosen careers. August 99 fosters an exciting collaborative working environment that encourages our people to go beyond their job descriptions and achieve more. It’s all a part of our core values: dare something worthy, find your awesome, and earn your beef! August 99 is part of Venture Studio 12 (VS12). Learn more about VS12 and its global companies and brands at vs12.com.

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