Account Manager  

About the role

We are looking for an Account Manager / Client Success Manager who is eager to bridge the gap between client needs and our business services. This is an administrative and support role that will entail client coordination and management. You will be the client’s go-to person for updates and movements on their business needs, and will be likewise responsible for aligning the Servicing Group with the direction of the current accounts.

What you’ll do

• Work closely with Operations Associate in the preparation of documents for business registration (DTI, LGU, BIR, SSS, Philhealth, PAG-IBIG, Bank account, etc.), whichever is applicable
• Work closely with internal teams in monitoring of quarterly and annual city/business taxes for A99, Loft, and clients
• Inform Sales Manager for sales opportunities
• Communicate clearly with clients so that service expectations are properly set
• Proactively focus on long-term client relationship building and retention
• Liaise with production and management departments, and utilize other resources as necessary to resolve issues and deliver exceptional client service
• Assist our clients in their project’s production process and make sure that project remains within the scope and approved schedule with a Basecamp update every other day or as required
• Continuously add value to our clients through top tier-customer service and developing “best-in-class” products/services with our product development team
• Give feedback and recommendations to the management team to improve products, services, and customer experience
• Other tasks that may be assigned by the Customer Experience Manager

About you

• Candidate with Bachelor's/College Degree in Accounting, Management, Business Administration or relevant fields
• Relevant experience in client management and coordination; administrative or clerical experience is a plus
• Excellent organizational skills, ability to prioritize, and comfortable working independently or within a team
• Must be able to communicate professionally with clients, sales team and internal team
• Must be committed to providing outstanding customer service, and demonstrate strong interpersonal skills
• Has a strong sense of initiative and attention to detail
• Ability to handle concerns and queries from clients, sales team and internal team with ease and diplomacy
• Proven work experience and knowledge on processing of business registration and coordinating with government bodies for necessary updates and requirements is a plus
• Knowledge on local tax compliance and regulations is a plus
• Ability to handle confidential information
• Adaptable, resourceful and can be trusted to work under minimal supervision
• Excellent team player and individual contributor
• Proficient in Microsoft Office Suite, Google Suite, Basecamp, and willing to learn other tools as required
• Effectively work under minimal supervision on a remote work setup; be able to report to the office if needed (e.g. client meetings, document signing, etc.)