QC Ticketing Team Leader  

We are looking for an experienced and motivated individual to join our team as a QC Ticketing Team Leader. This role is critical to ensuring the accuracy and efficiency of our back-office operations. You will lead and mentor a diverse team, promoting a culture of growth and excellence.

Key Responsibilities:

• Direct, coach, and evaluate a team of back-office personnel. Conduct regular performance reviews and provide constructive feedback to foster continuous improvement.
• Investigate ticketing processes to identify and address sources of error. Ensure all tickets are processed correctly and efficiently.
• Compile and analyze data to generate comprehensive reports for senior management and clients. Conduct monthly meetings with clients to present key insights and updates.
• Identify opportunities to improve operational workflows and implement data-driven enhancements to boost productivity and meet performance targets.
• Communicate with clients to ensure expectations are met and issues are resolved promptly.

Qualifications:

• 2-5 years of experience in data management, process analysis, or a related field.
• Proficiency in Microsoft Excel and/or Spreadsheets.
• Strong verbal and written English skills, with the ability to interact effectively with team members and clients.
• High level of accuracy and keen attention to detail, with a logical approach to problem-solving.
• Ability to thrive in a fast-paced, high-pressure environment.
• Excellent communication and interpersonal skills, with a friendly and approachable demeanor.
• Background in the travel/aviation industry and GDS experience is a plus, but not required.