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Ateneo de Manila University

Residential Operations Assistant | University Residence Halls  

Ateneo de Manila University

  • Quezon City, Philippines
    Katipunan Loyola Heights, Quezon City, Metro Manila, Philippines
    Quezon City
    Metro Manila
  • Full timeFULL_TIME

Posted a month ago and deadline of application is on 27 Jul

Recruiter was hiring 2 days ago


Job Description

Summary of Work Activities and Responsibilities:

Under the supervision of the Assistant to the Director for Operations, the Residential Operations Assistant attends to the reservation and admission of potential residents and transients, handles their check-in and out, serves as front-desk support, and assists with the general upkeep of the rooms.

Main Duties and Responsibilities:

I. URH Reservations, Applications, and Admissions Management

  • Assists with queries of potential residents and transients and monitors the various communication channels of URH
  • Processes reservations of URH rooms and facilities
    • Prepares the reservation forms and receives and processes dorm reservation and application, ensuring all necessary documents are in order
    • Assists in the review of previous residents’ files for any concerns and flags them to the Assistant to the Director for Operations for consideration
    • Prepares the acceptance letters and dorm kits, and communicates the house rules to the incoming residents
  • Implements an organized filing system for each application, ensuring that all documents are kept confidential
  • Updates the URH resident database and prepares present headcount report, including tagging resident students in AISIS

II. Facilities Upkeep and Maintenance

  • Conducts regular inspection of common spaces and grounds maintenance, and schedules room inspection to ensure that the general upkeep of the facilities is well-maintained and that needed repairs are coordinated properly
  • Assists in coordination of resident-related concerns with the appropriate offices and helps in the monitoring and resolution of these concerns
  • Coordinates closely with the Housekeeping Supervisor for the URH in ensuring that a high-standard of cleanliness and over-all upkeep of the URH complex is maintained at all times
  • Initiates job order process request for facilities and IT-related requirements, in coordination with the Senior Residential Operations Assistant

III. Room Check-in and Check-out Management

  • Attends to the check-in process
    • Coordinates the clean-up of rooms with the housekeeping team and ensures that the rooms are ready for check-in
    • Facilitates the check-in process of residents and transients and provides orientation of house rules
  • Attends to the check-out process
    • Coordinates the room check and clean-up to ensure that everything in the room is still accounted for, including the return of room keys
    • Coordinates with the Office Assistant for Collections and Inventory Support to ensure that residents and transient guests have fully settled their bills prior to check-out
  • Monitors the appliance/s brought in and out by the residents
    • Assists the Senior Residential Operations Assistant with the residents’ submission of the Appliance Declaration Form.

IV. Frontline and Office Support

  • Attends to inquiries of potential residents and the requests of the residents from various URH communication channels
  • Accompanies the parents/ visitors in touring the URH facilities
  • Manages the receipt and release of packages and documents delivered for the residents and the Office
  • Keeps a record of the lost and found items of residents, including coordinating with the Campus Safety and Mobility Office
  • Routes URH memos and announcements from various communication channels to the residents and transients

*Full JD may be requested

Minimum Qualifications

Education and Experience Requirements:

  • Bachelor’s degree
  • At least 1 year of relevant work experience

Knowledge, Skills and Abilities:

  • Proficient in MS Office and Google Suite applications
  • Knowledge and skills in records management and safeguarding confidential records
  • Excellent organizational, planning, and time management skills
  • Good command of the English language (both oral and written communication)
  • Good interpersonal skills
  • Guest relationship management
  • Strong customer service
  • Strong attention to details

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Administration and Coordination
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
Katipunan Loyola Heights, Quezon City, Metro Manila, Philippines
Higher Education / Academia
1 opening

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About Ateneo de Manila University

The Ateneo de Manila University (Ateneo) is one of the leading universities in the Philippines. More than 150 years in existence, the Ateneo has grown into a major Jesuit institution. Officially it became a university in 1959. It offers over 100 academic degree programmes. Ateneo offers Basic Education (Grade School, Junior and Senior High School). In addition, the Loyola Schools (college) is made up of four schools (Social Sciences; Humanities; Science and Engineering; and Management) that offer graduate and undergraduate degrees, with a total enrolment of about 10,000 students per year. The Ateneo has 4 professional schools located in 3 campuses in Quezon City, Makati City and Pasig City (Business; Government; Law; and Medicine and Public Health), with about 4,000 professional postgraduate students. It has an array of research centres, 11 of which are recognized as Centres of Excellence by the Philippine Commission on Higher Education. In addition to a European Studies Programme, it has a Centre for Asian Studies that fosters comparative research on East and Southeast Asia. The Ateneo has 207 partnerships with universities around the world (82 in Europe, 87 in Asia, 11 in Australia and New Zealand, and 27 in North and South America) and is a member of the ASEAN Universities Network and 3 other international university networks. The Ateneo’s Rizal Library is the most advanced in the Philippines with over 307,000 titles in its collection and online access to most major academic journals.

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