Expert Global Solutions (EGS), an Alorica Company, is a global customer service organization, delivering leading outsourced solutions, for customer and financial care. Serving the world’s leading companies, EGS helps decision-makers delight their customers and deepen brand engagement. With revenues of $1.1B, EGS has over 40,000 employees in more than 70 locations across 11 countries.
EGS customer care support services, delivered through voice, text, chat and email, span the customer management experience. From answering product-related questions and technical support, to up-selling and cross-selling, to social care. For financial care, EGS supports critical financial management functions, such as accounts receivable management, revenue cycle management, and order to cash.
EGS has deep vertical expertise, with a unique understanding of industry-specific needs, including healthcare, financial services, logistics, online retail, technology, telecommunications and utilities. An award winning company and equal opportunity employer, EGS is committed to delivering an exceptional customer experience, in every interaction.
WHY JOIN ALORICA?
•Whether you have just graduated and are first entering the workforce, looking for a new line of work, or want to build on customer service experience you already have, Alorica can be a great place to grow.
•If you have specific industry experience or are looking to gain it, Alorica has a lot to offer as you build and extend your customer service proficiency.
•As you perform, there are opportunities to take on more responsibility and grow your career.
•Agents can become team leads, then supervisors, operations managers and beyond.
•At Alorica,we encourage promotion from within by working with you to define a career path, right from your initial training.
•New job openings are posted internally so employees have a chance to apply early as new opportunities to grow emerge.
With committed leadership, a focus on collaboration and team work and always upholding personal and business integrity, EGS invests in our people. In addition to market-competitive pay, we offer:
•Health and dental benefits
•Retirement savings plan with company match
•Paid time off
•A team-first, diverse environment
•Opportunities to give back to your local community
•18 years old and above
•Completed at least 2 years in college or equivalent
•With or without call center experience
•Fresh graduates are encouraged to apply
The Recruitment site is at Lot 1 Cyberpark, Araneta Center Cubao, Quezon City
To apply, kindly send your CV/Resume to [email protected] with the Subject line "Alorica" and I will send you a Tips and Tricks on how to ACE Job Interviews!