Software Support Specialist  


  • Makati, Philippines
    24CD 24th, Makati, Metro Manila, Philippines
    Metro Manila
  • Full timeFULL_TIME

Expired a year ago

Job closed.

Job Description

Job Description

Ahsay™ Systems Corporation Limited (Ahsay) is the world's backup software vendor based in Hong Kong, who has established since 1999. In order to expand our business growth , we have established a new branch office Makati.

Are you interested to explore the most -to-date technologies in the backup industry? Are you ready to join the development of a world-class software? Are you going to grow your career with a team of strong talent programmers on fast-pace plus challenging project?

We are now looking for the high calibre candidates to join us and drive business growth.

What awaits you if you consider this opportunity?

  • Competitive compensation package
  • HMO coverage for employee after regularization (Plus FREE dependent medical coverage)
  • Yearly performance based bonus (14 month pay)
  • Annual salary increase
  • 15VL, 12 SL and paid holidays
  • Enjoy a work-life balance (8 hour per day, Monday to Friday)
  • Professional growth and exciting learning opportunity for passionate talents
  • Fast Track Promotion Opportunity
  • Excellent career opportunities with overseas exposure
  • Get 20%up increment of current salary
  • One-time relocation allowance for moving to Makati for work

Salary Range: 30k-40k

What will you do?

As a Software Support Specialist, you will

  • Provide 24 x 7 (Including Public Holiday) Frontline Support to Global Customers
  • Analyze software problems reported by customers and provide solutions if possible
  • Identify and reproducible software bugs and submit bug fix requests to our Product Development Team
  • Provide email, live chat, phone, and on-site support to customers
  • Deliver high-quality service to maintain customer relationship
  • Perform Remote sessions for troubleshooting and log collection

Minimum Qualifications

We are looking for someone who has :

  • 3 years or above experience in Application Support for Software Vendor / System Integrator / Data Centre is preferred
  • Experience in Customer Support is an advantage
  • Degree or above in Computer Science or IT-related disciplines
  • Knowledge of Internet and networking technologies, Microsoft Windows, and business applications such as Microsoft - Exchange Server, Microsoft SQL Server, MySQL, Hyper-V, and VMWare. As well as Cloud-Based Storage and platforms such as Microsoft 365, Microsoft Azure, Amazon S3, Google Cloud Storage, etc
  • Knowledge of Linux, Unix, and macOS is an advantage
  • Strong analytical and problem-solving skills with attention to detail
  • Willing to take a hands-on approach in testing and learning our software products
  • Flexible and hardworking, self-motivated, and able to work independently
  • Good command of both spoken and written English
  • Candidates with less experience will be considered as Junior Software Support Specialist
  • Willing to Travel in Makati City

Perks and Benefits

  • Free Lunch or SnacksFree Lunch or Snacks
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • FlexitimeFlexitime
  • Performance BonusPerformance Bonus
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave
  • Transportation AllowancesTransportation Allowances
  • Maternity & Paternity LeaveMaternity & Paternity Leave
  • Medical, Prescription, Dental, or Vision PlansMedical, Prescription, Dental, or Vision Plans

Jobs Summary

Job Level
Associate / Supervisor
Job Category
IT and Software
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
Chatham House Condo., No. 116 Cor. Valero & Rufino St., Salcedo Village, Makati City
Computer/Information Technology (Software)
2 openings

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Background To capture the increasing demand for convenient and reliable backup service to replace traditional backup methods, Ahsay Systems Corporation was established in 1999 with the vision of developing a world-class Internet-based online offsite remote backup solution. We aimed to provide a low-cost, automated and reliable backup solution to the business communities. The proposal of providing Ahsay Backup Service was first drafted in September of 2000. The service was launched four months later. This marked the first official release of the Ahsay Backup Software. With constant introduction of relevant backup features, the online backup service was becoming very successful. Eventually, service providers started licensing Ahsay's software to offer their own online remote backup services, and at the same, businesses began to use Ahsay Backup Software to fulfill their internal backup needs. our website : http://www.ahsay.com New Business - Information Sharing Platform Other than our core product, Ahsay backup software, we have developed an online information sharing platform, which includes a website and a mobile-application both named KINTIPS designed to provide information sharing services in Hong Kong. KINTIPS was officially launched in December 2016, and the mobile application can be installed on mobile devices that operate on the Android OS or Apple iOS systems. KINTIPS is a trading platform for horse racing tips in Hong Kong designed for information providers (horse racing tipsters) and subscribers to share information via its website or mobile application. The KINTIPS mobile application is the first step to explore new markets in the application industry. It is a brand new channel that allows horse racing tipsters to share their knowledge and views with other horse racing fans. In September 2017, we have launched KINTIPS football on its website and mobile application for football fans and football information providers (football tipsters) to share football tips. our website : www.kintips.com Why join us? Ahsay™ Systems Corporation Limited (Ahsay) is the world's leading backup software vendor based in Hong Kong, who has established since 1999. Ahsay is a wholly owned subsidiary of Ahsay Backup Software Development Company Limited [HKEx Stock Code: 8290] , with over 8000 customers from over 80 countries worldwide. Our top of the class backup software, Ahsay™ Backup Software is the market leader in online backup software solutions targeted at SMEs worldwide. Managed service providers and value-added resellers from different corners of the world have partnered with us in delivering secure backup services to their business customers. We are recruiting high calibre candidates to join us and drive the business growth.

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