IT Service Delivery Manager (Hybrid Work Setup)  

Ready for your next big career move? AffinityX, a member of the Ayala Group of Companies, is looking for candidates with the following skills and experience for this role. If you think you are a suitable match, we’re looking forward to meeting you!

Your role:

You will be responsible for managing and overseeing the overall IT Helpdesk services team which will support the IT operations and maintaining the integrity of all IT-related equipment and resources.

What you will do:

Lead and Manage the IT helpdesk team of both India and Manila sites.

Delegate tasks and Service Requests Tickets in accordance to priority, and availability of staff.

Oversees the department’s KPIs, plans, personnel, time/schedule, project execution and completion.

Keep up to date with new trends, practices, information, networks which can become beneficial to the organization.

Research and recommend innovative, and where possible, automated approaches for system administration tasks.

Perform daily system monitoring, verifying the integrity and availability of all hardware, systems, and key processes, reviewing system and application logs.

Supervise the IT Assets monitoring and updating including but not limited to, Workstations, Monitors, Printers, Tablets, and all IT-related equipment to make sure they are working properly and getting regular maintenance.

Provide support per requires from various constituencies. Investigate and troubleshoot issues.

Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.

Perform periodic performance checks and capacity planning.

Be available for emergencies and have open communication 24/7.

Send regular executive reports to upper management.

Join our team, and enjoy these benefits:

Access to Ayala perks and benefits

Hybrid work set-up and provided with complete work tools

Internet Allowance

Healthcare Insurance (HMO) coverage on day 1

Access to mental health and wellness program

Life and Accident Insurance on day 1

Convertible leave credits

Bachelor's Degree in Engineering, MIS or related field

Minimum of 5 years of managerial experience

With experience in overseeing teams with complex IT technologies

Fast learning and well-developed analytical thinking, design thinking and problem-solving skills

Any technical certifications a plus

Experience in an organization with ISO 9001 and 27001 certifications is an advantage

Excellent written and oral English communications skills

Ability to drive and motivate team members.

Willing to work during night shift