- The Maintenance Account Manager will be the internal liaison between Account Executives, merchants, and the production team creating/maintaining Total Loyalty Mobile Applications, Email Marketing Programs and Customized Websites.
- They will also work closely with merchants to support, facilitate marketing, and maintain these programs.
- This is position is responsible for delivering top-notch customer service and engagement to merchants who purchase our Loyalty Solutions programs.
- Assists with requests, complaints, marketing material orders, troubleshooting errors, account questions, cancelations, and other queries.
- Bachelor's degree in the related field or three years related experience or a combination of experience and education will be considered
- Marketing background and customer service in a team setting is a plus.
- Strong customer service and phone support skills
- Strong written and oral communication skills, including presentation skills
- Can communicate effectively with reps, clients, sales managers, and fellow team members
- Willing to work in shifting schedules including but not limited to graveyard shift, holidays, weekends, or as needed by the business
- Willing to work on a hybrid work set-up
- Must have proficiency with various software applications programs including e-mail messaging applications, Microsoft Word, Excel, PowerPoint and Outlook
- Familiar with various electronic devices such as iPhones, iPads, Android phones and tablets
Perks and Benefits
- Work from Home
- Job Level
- Mid-Senior Level / Manager
- Job Category
- Sales and Marketing
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Office Address
- Delta Bldg. UP AyalaLand Technohub, Quezon City
- Marketing / Advertising / Sales
- 5 openings
About Affinity X
AffinityX is the leading white-label creative and marketing services partner for companies that serve SMBs. We help our clients drive new revenue by offering everything their customers need, from physical to digital, logos, print ads, websites, online ad campaigns, and much more. We deliver world-class design and turnarounds in as little as four hours, all at a price SMBs can afford. The world's best SMB-focused companies depend on our technology, processes, and insights to secure their success.