Affinity X
Affinity X

Experienced Call Center Agent | Hybrid  

Affinity X

  • Quezon City, Philippines
    4F, Quezon City, Metro Manila, Philippines
    Quezon City
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 6 months ago

2023-03-29T16:00:00+00:00
Job closed.

Job Description

The position will be responsible for contacting clients, sales representatives, and their customers by phone, email, or internal ticketing system to collect information.

By conducting phone interviews and email exchanges with our clients, it aims to understand the customers' business, help develop content ideas, and create a package of information that can be used by our internal creative teams to generate compelling online, and offline copy.

Duties and Responsibilities:

  • Act as the main point of contact for multiple clients and their customers via phone, email, Zendesk and our internal teams to deliver sharp creative packages within tight timelines
  • Handle customer calls and email inquiries to gather pertinent business information needed in the creation of their websites and or AudX products
  • Assists in the creation and maintenance of customer-specific documentation for assigned customer base and desired output medium
  • Document details of each call accurately as per company-provided guidelines
  • Document and track amendment requests and completions
  • Work with appropriate teams within the organization to collect assets (logos, images, other digital information) for completion of their websites
  • Conduct research vital to capturing customer information
  • Respond to client inquiries via phone, email, or chat channels with accurate information
  • Assist and respond to the teammates’ product-related inquiries

Other Production Responsibilities:

  • Maintaining productivity and accuracy standards for the role and submit to Performance
  • Improvement Plan (PIP) when necessary
  • Accepting tasks assigned by superiors and/or Team Leader with minimal handover
  • Regularly coordinating, collaborating and interacting with team members to ensure cross-learning and continuous improvement
  • Abiding by the policies and rules of the company and act in a professional manner at all times
  • Performing/rendering other duties or special projects, training and/or hours of work as may be reasonably required, and which are consistent with the general level of responsibility of this job
  • Overtime may periodically be required for this position

Minimum Qualifications

Experience, Qualifications, Technical Requirements, Education:

  • Bachelor's degree in related field or two years related experience
  • Minimum 1 year solid call center agent experience
  • Excellent customer service and support skills
  • Strong written and verbal communication with strong grammar skills
  • Working knowledge of Search Engine Optimization (SEO) a plus
  • Must have proficiency with various software applications programs including e-mail messaging applications, Microsoft Word and Excel
  • Basic understanding of website and AudX products

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Always
Office Address
Delta Bldg. UP AyalaLand Technohub, Quezon City
Industry
Marketing / Advertising / Sales
Vacancy
15 openings
Website
http://www.affinityx.com/

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About Affinity X

AffinityX is the leading white-label creative and marketing services partner for companies that serve SMBs. We help our clients drive new revenue by offering everything their customers need, from physical to digital, logos, print ads, websites, online ad campaigns, and much more. We deliver world-class design and turnarounds in as little as four hours, all at a price SMBs can afford. The world's best SMB-focused companies depend on our technology, processes, and insights to secure their success.

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