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BPO Transition Manager | MOA Pasay
Aces Call Center Jobs Inc.
- Pasay City, PhilippinesPhilippines, Metro Manila, Pasay City, Roxas Blvd, Barangay 76Pasay CityMetro ManilaPhilippinesPhilippines
- ₱120,000.00 - ₱160,000.00 / monthPHP120000160000120000MONTH
- Full timeFULL_TIME
Expired 9 hours ago
2024-07-26T16:00:00+00:00Job Description
Leadership: Responsible for leading seamless migrations anywhere from across the BPO company's global footprint. The role ensures perfect execution of transition processes with end to end accountability.
Business Development: Lead new business pursuits to develop customized solutions for specific client engagements, working closely with clients for onsite projects. Provide ground level assessment and recommendations on processes with respect to process re-engineering and offshoring feasibility.
Organization Development: Build capability of migration functional team, bringing thought leadership to the table that improves migration set up and implementation.
Minimum Qualifications
- Filipino
- Holder of a Bachelors degree / Post graduate degree
- PMP, PgMP certification (preferred but not required)
- At least ten (10) years work experience in the BPO industry of which three (3) years are in migration/transition leadership capacity
- Hands on experience in program management for small to medium size engagements with in-depth knowledge of migrations and relevant best practices
- Strong understanding of the enabling functions (Technology, pricing) and the operating environment of a BPO company
- Willing to work onsite in Pasay (Mall of Asia)
Perks and Benefits
Retirement Benefit Plans
Life Insurance
Medical / Health Insurance
Paid Sick Leave
Paid Vacation Leave
Performance Bonus
Paid Holidays
Flexitime
Maternity & Paternity Leave
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Often
- Office Address
- Mall of Asia, Roxas Blvd, 1308 Pasay City, Philippines
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