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Aces Call Center Jobs Inc.

BPO Senior Training Manager | Alabang  

Aces Call Center Jobs Inc.

 
  • Muntinlupa, Philippines
    Philippines, Metro Manila, Muntinlupa, Alabang
    Muntinlupa
    Metro Manila
    Philippines
    Philippines
  • ₱70,000.00 - ₱100,000.00 / month
    PHP
    70000
    100000
    70000
    MONTH
  • Full timeFULL_TIME

Posted a month ago and deadline of application is on 11 Oct

Recruiter was hiring 2 days ago

2024-08-24T13:03:07.787190+00:002024-10-11T16:00:00+00:00

Job Description

  • Manage the training function for multiple client areas
  • Lead and facilitate the development, design and timely implementation of training programs/curriculum and improvement initiatives
  • Oversee the management and effiicent scheduling of training resources and training classes
  • Identify and assess training needs of the process; generate and execute plan for training interventions and quality initiatives
  • Support the training and development of Trainers and Training Assistant Managers
  • Collaborate with Operations Team to meet client needs and drive performance benchmarking
  • Maintain an in-depth understanding of the domain knowledge, procedures and policies pertaining to Process Training

Minimum Qualifications

  • Filipino
  • Bachelors degree graduate
  • With Five (5) years experience as a Training Manager managing and developing Trainers in a BPO setting for various accounts
  • Well-versed in DMAIC process improvement cycle and proven exprience in applying this methodology. Six Sigma background an advantage.
  • Must have Banking Capital Market Experience
  • Excellent verbal and written communication skills and presentation skills
  • Proficient in stakeholder management, people management and project management.
  • Amenable to non-traditional work schedule, including working on weekends and holidays
  • Willing to work onsite in Alabang

Perks and Benefits

  • Paid HolidaysPaid Holidays
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • Paid Vacation LeavePaid Vacation Leave
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Life InsuranceLife Insurance
  • FlexitimeFlexitime
  • Maternity & Paternity LeaveMaternity & Paternity Leave

Jobs Summary

Job Level
Mid-Senior Level / Manager
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes
Office Address
North Gate Alabang
Industry
Call Center / BPO
Vacancy
2 openings
Website
https://acesjobs.com.ph/

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About Aces Call Center Jobs Inc.

ACES CALL CENTER JOBS INC. offers jobseekers, with or without experience, the opportunity to work in top BPO and Call Centers in the Philippines in the shortest time possible. www.acesjobs.com.ph ACES HIRES Get 3,000 Gift Reward (e.g,, Globe Prepaid Load Card) FaceBook Messenger m.me/acesjobs https://www.facebook.com/acesjobs/ http://youtube.com/acesjobs Why Join Us? DISCOVER UNLIMITED JOB POSSIBILITIES CONVENIENCE One Stop Shop - One Day Hiring Get Hired in One (1) day. Don't waste hours going to different call centers and waiting a few more hours in long lines only to find out that you are not qualified or the job you are interested is not available. After you arrive in ACES CALL CENTER JOBS, you will be processed within 30 minutes and know your possible options on where you are qualified. Since 2011, over 10,000+ jobseekers found their job through ACES! CHOICES Comprehensive Active Jobs Choose from the 20+ Top Call Centers, 150+ locations, 800+ positions, 10,000+ vacancies. There is a perfect job for you in ACES. In ACES, we only endorse you to clients that you have the highest chance of getting hired. Come during our ACES Days and get Hired On The Spot (HOTS) Since 2011, ACES has consistently been awarded as the Top 3 Recruitment Partner of choice of the Biggest BPOs and Call Centers. CHARGES It is FREE to apply and ACES gives you 3,000.00 Gift Reward to qualified hires. It is FREE to apply with us. ACES Call Center Jobs is the only company in the Philippines that gives an extra Php 3,000.00 Gift Reward to its successful hires. This is on top of the incentives that you get from the call centers and is given by ACES. Since 2011, ACES has given over 30,000,000.00 (Thirty million) worth of Gift Rewards to thousands of jobseekers hired through ACES. ________________________________________ Work at your preferred site! Our clients from Top Multinational companies need more than 200 agents to work in various areas within: • Makati City • Ortigas Center • Mandaluyong City • Pasig City • Masinag, Antipolo • Taguig City - Fort Bonifacio • Quezon City - Cubao, Eastwood, Commonwealth, Fairview, North EDSA • South Luzon Area - Sucat, Alabang, Laguna • Cebu, Iloilo, Pampanga, Baguio, Davao, Cagayan de Oro • Other Areas Start as a Customer Service Representative CSR, Technical Support Representative TSR or Choose from the following CALL CENTER AGENT positions: • Inbound and Outbound Customer Service Reps (CSR) • Hotel Reservations and Sales or Online Hotel Booking Agents • Technical Support Representatives (TSR) for various industries • IT Helpdesk Officers • Insurance Account Services • Financial Services - Banking, Fraud, Mortgage, FinTech • Collections Account - Collection Officers, Medical collection • Multilingual or Bilingual (English, Japanese, Bahasa, Japanese, Mandarin, Cantonese, Thai, Spanish, French and other Bilingual) - Salary can be as high as 120,000 pesos • Billing Account Services • Travel Booking / Airline Ticketing Account • Pioneer Account / Local accounts • DAYSHIFT - CSR / TSR • BPO jobs in the Philippines in Sales, Finance, Customer Service, CSR, TSR, technical support, Healthcare, Insurance, Telco, Banking and thousands of other vacancies By submitting your application, you agree for Aces Call Center Jobs Inc. to collect and process your personal information for your job application with ACES and its clients in accordance with ACES's Data Privacy Policy contained in this link: https://acesjobs.com.ph/data-privacy.

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