Aces Call Center Jobs Inc.
Aces Call Center Jobs Inc.

Workforce Management Associate Manager | Mandaluyong | Hybrid Work Arrangement  

Aces Call Center Jobs Inc.

 
  • Mandaluyong, Philippines
    Philippines, Metro Manila, Mandaluyong
    Mandaluyong
    Metro Manila
    Philippines
    Philippines
    TELECOMMUTE
  • ₱60,000.00 - ₱100,000.00 / month
    PHP
    60000
    100000
    60000
    MONTH
  • Full timeFULL_TIME

Expired 4 months ago

2023-10-10T16:00:00+00:00
Job closed.

Job Description

• Responsible for driving corporate initiatives, delivery of metrics and optimal performance of the group through continuous interaction with stakeholders with the intent of achieving contractual objectives and corporate goals.
• Participate in the action and strategic planning process that establishes annual objectives and goals for an organization
• Analyze the impact of volume, AHT and shrinkage on the budget staffing requirement. Responsible for managing an interval, daily and weekly staffing plan to ensure that the center is appropriately staffed
• Manage internal and external audit with processes and controls.
• Responsible for the development of resources under his/her span ensuring the center is appropriately staffed
• Responsible for the performance management of all employees under his/her team.
• Administer shift bids across multiple sites and clients/lines of business
• Participate in customer presentations, client calls, and quarterly business reviews to represent the workforce management department

Minimum Qualifications

  • College graduate or Associate degree graduate (preferably IT course)
  • 5 to 7 years experience handling and overseeing workforce management of which 3 years are in managerial capacity
  • Demonstrated expertise in Contact Center Workforce Management and Reporting analytics (toolbased and excel)
  • Experience in RTA, Scheduling, Capacity Planning & Forecasting
  • Highly proficient in using MS Excel
  • Must be able to work with all levels of the organization in capturing, managing and communicating metrics
  • Must have excellent English communication and presentation skills

Perks and Benefits

  • Work from HomeWork from Home
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • Paid Vacation LeavePaid Vacation Leave
  • Performance BonusPerformance Bonus
  • Recruitment / Signing BonusRecruitment / Signing Bonus
  • Paid HolidaysPaid Holidays
  • FlexitimeFlexitime
  • Maternity & Paternity LeaveMaternity & Paternity Leave
  • Medical, Prescription, Dental, or Vision PlansMedical, Prescription, Dental, or Vision Plans

Jobs Summary

Job Level
Mid-Senior Level / Manager
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Always
Office Address
Mandaluyong, National Capital Region, Philippines
Industry
Call Center / BPO
Vacancy
2 openings
Website
https://acesjobs.com.ph/

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About Aces Call Center Jobs Inc.

ACES CALL CENTER JOBS INC. offers jobseekers, with or without experience, the opportunity to work in top BPO and Call Centers in the Philippines in the shortest time possible. www.acesjobs.com.ph ACES HIRES Get 3,000 Gift Reward (e.g,, Globe Prepaid Load Card) FaceBook Messenger m.me/acesjobs https://www.facebook.com/acesjobs/ http://youtube.com/acesjobs Why Join Us? DISCOVER UNLIMITED JOB POSSIBILITIES CONVENIENCE One Stop Shop - One Day Hiring Get Hired in One (1) day. Don't waste hours going to different call centers and waiting a few more hours in long lines only to find out that you are not qualified or the job you are interested is not available. After you arrive in ACES CALL CENTER JOBS, you will be processed within 30 minutes and know your possible options on where you are qualified. Since 2011, over 10,000+ jobseekers found their job through ACES! CHOICES Comprehensive Active Jobs Choose from the 20+ Top Call Centers, 150+ locations, 800+ positions, 10,000+ vacancies. There is a perfect job for you in ACES. In ACES, we only endorse you to clients that you have the highest chance of getting hired. Come during our ACES Days and get Hired On The Spot (HOTS) Since 2011, ACES has consistently been awarded as the Top 3 Recruitment Partner of choice of the Biggest BPOs and Call Centers. CHARGES It is FREE to apply and ACES gives you 3,000.00 Gift Reward to qualified hires. It is FREE to apply with us. ACES Call Center Jobs is the only company in the Philippines that gives an extra Php 3,000.00 Gift Reward to its successful hires. This is on top of the incentives that you get from the call centers and is given by ACES. Since 2011, ACES has given over 30,000,000.00 (Thirty million) worth of Gift Rewards to thousands of jobseekers hired through ACES. ________________________________________ Work at your preferred site! Our clients from Top Multinational companies need more than 200 agents to work in various areas within: • Makati City • Ortigas Center • Mandaluyong City • Pasig City • Masinag, Antipolo • Taguig City - Fort Bonifacio • Quezon City - Cubao, Eastwood, Commonwealth, Fairview, North EDSA • South Luzon Area - Sucat, Alabang, Laguna • Cebu, Iloilo, Pampanga, Baguio, Davao, Cagayan de Oro • Other Areas Start as a Customer Service Representative CSR, Technical Support Representative TSR or Choose from the following CALL CENTER AGENT positions: • Inbound and Outbound Customer Service Reps (CSR) • Hotel Reservations and Sales or Online Hotel Booking Agents • Technical Support Representatives (TSR) for various industries • IT Helpdesk Officers • Insurance Account Services • Financial Services - Banking, Fraud, Mortgage, FinTech • Collections Account - Collection Officers, Medical collection • Multilingual or Bilingual (English, Japanese, Bahasa, Japanese, Mandarin, Cantonese, Thai, Spanish, French and other Bilingual) - Salary can be as high as 120,000 pesos • Billing Account Services • Travel Booking / Airline Ticketing Account • Pioneer Account / Local accounts • DAYSHIFT - CSR / TSR • BPO jobs in the Philippines in Sales, Finance, Customer Service, CSR, TSR, technical support, Healthcare, Insurance, Telco, Banking and thousands of other vacancies By submitting your application, you agree for Aces Call Center Jobs Inc. to collect and process your personal information for your job application with ACES and its clients in accordance with ACES's Data Privacy Policy contained in this link: https://acesjobs.com.ph/data-privacy.

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