After Sales Support Specialist | Cebu
AboitizPower
- Cebu City, PhilippinesCebu City, Cebu, PhilippinesCebu CityCebuPhilippinesPhilippines
- ContractualCONTRACTOR
Job Description
Operational Excellence: Ensure the smooth functioning of vehicles, batteries, and the Battery Swap Station (BSS) on a day-to-day basis. Address issues promptly within agreed-upon Service Level Agreements (SLAs).
B2B Sales & Marketing Support: Act as the primary point person for after-sales support in B2B sales and marketing initiatives. Collaborate with the team to enhance customer experience and satisfaction.
Utilities Expertise: Preferred experience in utilities support (e.g., telco, electricity) to navigate operational intricacies effectively.
Conduct training sessions for customers on the operation and maintenance of vehicles, batteries, and BSS.
Stay up-to-date on the latest technologies and trends in the utilities industry.
Minimum Qualifications
- Bachelor's degree in a relevant technical field or equivalent experience
- 3+ years of experience in after-sales support
- Experience with utilities support (e.g. telco, electricity)
- Experience in the e-mobility space, especially 2-wheel Battery Swap Station, is highly desired
- Mobility sector experience or a blend of hardware and software proficiency will be considered advantageous
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Sales and Marketing
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Cebu City, Cebu, Philippines