BPO Training Analyst
Accenture Philippines
- Quezon City, PhilippinesQuezon City, Metro Manila, PhilippinesQuezon CityMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job Description
Accenture in the Philippines is currently looking for talented individuals for our BPO Trainer.
About the Role: As a BPO Trainer, you will perform the following (but not limited to) duties and responsibilities:
- Conduct well planned New Hire training to agents according to specifications dictated by the Client to ensure agents are accurately prepared to provide superior customer service
- Motivate the participants to succeed and provide them with all the necessary tools and knowledge in order to be successful in every customer interaction.
- Work with the class during nesting to help them successfully meet operational targets and transition to becoming full-time production agents.
- Continuously work on improving facilitation skills and training methodology based on feedback and results from previous training classes.
- Facilitate Continuous Education training as needed to train existing agents on new products, services, methods, and/or capabilities.
Minimum Qualifications
About You: The ideal candidate will have the following skills and experience:
- College graduates with relevant field or equivalent skills.
- Must have at least 3 years of BPO training experience
- Good working knowledge of the Contact Center/Call Center and Customer Service Operations
- Amenable to report in Mandaluyong City
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- Quezon City, Metro Manila, Philippines
About Accenture Philippines
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. We help organizations maximize their performance and achieve their vision. We develop and implement technology solutions to improve our clients’ productivity and efficiency — and may run parts of their operations on their behalf. Ultimately, we enable our clients to become high-performance businesses and governments. With approximately 442,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.