Call Center Associate | Ilocos Site
Accenture Philippines
- San Nicolas, PhilippinesSan Nicolas, Ilocos Norte, PhilippinesSan NicolasIlocos NortePhilippinesPhilippines
- Full timeFULL_TIME
Posted 11 days ago and deadline of application is on 25 May
Recruiter was hiring 2 hours ago
2024-04-26T07:39:30.300329+00:002024-05-25T16:00:00+00:00Job Description
About the Role: As a Customer Service Associate, you will be performing the following tasks on a daily:
- You will be receiving inbound calls to provide customer service support to policy holders, agents, 3rd party callers and new customers.
- You will conduct research through maximizing all available resources and provides the necessary information in response to queries from callers.
- You will be asks to provide resolutions to caller problems and issues including researching and exploring alternative solutions.
- You will create promised solutions or after call work and escalates unresolved issues outside of his/her scope.
Minimum Qualifications
About You: The ideal candidate will have the following skills and experience:
- College graduates, undergraduates, SHS, and HS graduates
- At least 6 months of working experience in the BPO industry
- Amenable to work on a shifting schedule.
- Willing to work in San Nicolas, Ilocos Norte
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Graduated from high school
- Office Address
- San Nicolas, Ilocos Norte, Philippines
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About Accenture Philippines
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. We help organizations maximize their performance and achieve their vision. We develop and implement technology solutions to improve our clients’ productivity and efficiency — and may run parts of their operations on their behalf. Ultimately, we enable our clients to become high-performance businesses and governments. With approximately 442,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.