Workforce Manager
Accenture Philippines
- Mandaluyong, PhilippinesGround Floor, Barangka Ilaya, Mandaluyong, Metro Manila, PhilippinesMandaluyongMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Posted 10 days ago and deadline of application is on 24 May
Recruiter was hiring 2 days ago
2024-04-26T07:21:44.854191+00:002024-05-24T16:00:00+00:00Job Description
About the Role: As a Workforce Services Manager you will perform the following (but not limited to) duties and responsibilities:
- Overall management of the WFM AP and QA cost structure and budget
- To support the Command Center leads for sales and RFP responses & responsible for supporting the sales process by assisting with development of sales material, quotes, demos, and tours.
- Responsible for looking for opportunities to expand the WFM AP and QA service offering into additional contracts.
- Responsible for delivery on all contracts / SLAs
- Focus on driving down cost to serve and looking for opportunities to expand the shared services model.
Minimum Qualifications
About You: The ideal candidate will have the following skills and experience:
- 12 years overall experience with at least 5 years in leadership capacity (managers as direct reports) - (BPO or non-BPO)
- Well-rounded in all WFM aspects (RTA, Forecasting, Scheduling, Capacity Planning)
- Stakeholder Management, Financials, experience in handling multiple projects simultaneously
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- Management and Consultancy
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- Barangka Ilaya
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About Accenture Philippines
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. We help organizations maximize their performance and achieve their vision. We develop and implement technology solutions to improve our clients’ productivity and efficiency — and may run parts of their operations on their behalf. Ultimately, we enable our clients to become high-performance businesses and governments. With approximately 442,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.