Accenture Philippines
Accenture Philippines

Quality Assurance Analyst  

Accenture Philippines

 
  • Cebu City, Philippines
    Cebu City, Central Visayas, Philippines
    Cebu City
    Central Visayas
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 5 months ago

2023-10-04T16:00:00+00:00
Job closed.

Job Description

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Accenture in the Philippines is currently looking for Quality Assurance Analyst who will be responsible in performing the following day-to-day tasks:

  • Acts as a Subject Matter Expert (SME) for Quality function.
  • Functions as 1st level of escalation in terms of Quality performance and reports.
  • Performs regular Quality audits based on accepted standards in sampling to ensure delivery is consistent and at par with client standards.
  • Provide real-time notification to front-line processors / agents on observations gathered from monitoring
  • Facilitates Calibration sessions with the Operations team and the Client
  • Generates timely and accurate reports wherein daily, weekly and MTD scores are available on an agent, team and SOW level
  • Assists in implementing plans and strategies designed and developed for rolling-out quality initiatives to the operations team
  • Conducts Weekly/Monthly business reviews with stakeholders on overall Quality and CSAT performance.

About Accenture:

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 624,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.

*Terms and conditions apply

Minimum Qualifications

What are we looking for?

  • Open to college graduates and college undergraduates with relevant work experience
  • With at least 2 years relevant experience in Quality Auditing/Quality Assurance
  • In depth and excellent knowledge in using Avaya CMS application
  • Excellent knowledge in using Microsoft Excel.
  • Demonstrates advance knowledge in real time management and exhibits strong decision making skills in executing real time action plans
  • Amenable to work in Cebu City, Cebu

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Always
Office Address
Cebu City, Central Visayas, Philippines
Industry
Information Technology / IT
Vacancy
100 openings
Website
https://www.accenture.com/ph-en

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About Accenture Philippines

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. We help organizations maximize their performance and achieve their vision. We develop and implement technology solutions to improve our clients’ productivity and efficiency — and may run parts of their operations on their behalf. Ultimately, we enable our clients to become high-performance businesses and governments. With approximately 442,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.

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