Accenture Philippines
Accenture Philippines

Workforce Management Senior Analyst | Cebu  

Accenture Philippines

  • Cebu City, Philippines
    Cebu City, Central Visayas, Philippines
    Cebu City
    Central Visayas
  • Full timeFULL_TIME

Expired 8 months ago

Job closed.

Job Description

Accenture in the Philippines is currently looking for Workforce Management Senior Analysts who will be responsible in performing the following day-to-day tasks:

  • Acts as a liaison between all WFM towers and stakeholders (Operations and clients)
  • Review, validate and ensure timely delivery and accuracy of reports prepared by Intraday Analysts as well as from other WFM disciplines (Forecasting, Capacity Planning, Scheduling and Reporting).
  • Responsible for developing and ensuring integrity and consistency of set WFM processes/procedures applicable to the accounts being handled.
  • Responsible for ensuring Service Delivery to the client, balancing staffing requirements with operational efficiencies and financial goals.
  • Ability to extract, manipulate and present data from WFM application /manual platform. Ability to maximize benefits from WFM application by utilizing the full functionality.
  • Manage internal and external audit with processes and controls in place.
  • Conduct monthly coaching and performance feedback to their direct reports

Minimum Qualifications

What are we looking for?

  • Open to college graduates and college undergraduates with relevant work experience
  • With at least 2 years of experience for any WFM skill (BPO or non-BPO)
  • At least 1 year supervisory experience
  • Experience in Scheduling, Capacity Planning and/or Forecasting
  • Proficient in MS Office (Word, Excel, Powerpoint)
  • Amenable to work in Cebu City, Cebu

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Office Address
Cebu City, Central Visayas, Philippines
Information Technology / IT
50 openings

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About Accenture Philippines

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. We help organizations maximize their performance and achieve their vision. We develop and implement technology solutions to improve our clients’ productivity and efficiency — and may run parts of their operations on their behalf. Ultimately, we enable our clients to become high-performance businesses and governments. With approximately 442,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.

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