Workforce Management Senior Analyst | Cebu
Accenture in the Philippines
- Cebu City, PhilippinesCebu City, Central Visayas, PhilippinesCebu CityCentral VisayasPhilippinesPhilippines
- Full timeFULL_TIME
Expired 10 months ago
2023-10-04T16:00:00+00:00Job closed.
Job Description
Accenture in the Philippines is currently looking for Workforce Management Senior Analysts who will be responsible in performing the following day-to-day tasks:
- Acts as a liaison between all WFM towers and stakeholders (Operations and clients)
- Review, validate and ensure timely delivery and accuracy of reports prepared by Intraday Analysts as well as from other WFM disciplines (Forecasting, Capacity Planning, Scheduling and Reporting).
- Responsible for developing and ensuring integrity and consistency of set WFM processes/procedures applicable to the accounts being handled.
- Responsible for ensuring Service Delivery to the client, balancing staffing requirements with operational efficiencies and financial goals.
- Ability to extract, manipulate and present data from WFM application /manual platform. Ability to maximize benefits from WFM application by utilizing the full functionality.
- Manage internal and external audit with processes and controls in place.
- Conduct monthly coaching and performance feedback to their direct reports
Minimum Qualifications
What are we looking for?
- Open to college graduates and college undergraduates with relevant work experience
- With at least 2 years of experience for any WFM skill (BPO or non-BPO)
- At least 1 year supervisory experience
- Experience in Scheduling, Capacity Planning and/or Forecasting
- Proficient in MS Office (Word, Excel, Powerpoint)
- Amenable to work in Cebu City, Cebu
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- Cebu City, Central Visayas, Philippines
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About Accenture in the Philippines
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 733,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.