BPO Operations Team Lead | Cebu
Accenture in the Philippines
- Cebu City, PhilippinesCebu City, Central Visayas, PhilippinesCebu CityCentral VisayasPhilippinesPhilippines
- Full timeFULL_TIME
Expired 10 months ago
2023-10-04T16:00:00+00:00Job closed.
Job Description
Accenture in the Philippines is currently looking for BPO Operations Team Lead who will be responsible in performing the following day-to-day tasks:
- Responsible for setting individual performance objectives that align to the overall objectives of the team
- Responsible for the day-to-day operations of the team ensuring all metrics are met and assists team members in overcoming their challenges through effective performance management
- Provide mentorship, guidance and career development to team members
- Exhibits leadership strength by fostering a positive environment within the team and implementing activities to increase individual and team engagement
- Recognize problems and issues that affect work efficiencies and performance outcomes of the team and provides recommendations and course of action derived from concerns seen and initial analysis of data
- Escalate issues that may affect delivery of work and business outcomes in a timely manner to management
- Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
- Identify actionable insights, suggest recommendations, and influence
- Team strategy through effective communication
Minimum Qualifications
What are we looking for?
- Bachelor’s Degree Holder
- With minimum of 2 years operations and people management experience, including leading a team of >15 team members and a strong desire to develop future leaders
- Dynamic leader with experience and passion for leading a diverse team in a fast-paced environment, able to deal with rapid change and ambiguity
- Strategic thinker with strong analytical and problem-solving skills
- Passionate to create an exceptional experience and provide outstanding support to client's mission and goals
- Adaptable and energized by a fast-paced environment and can demonstrate flexibility and agility to changing client needs
- Amenable to work in Cebu City, Cebu
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- Cebu City, Central Visayas, Philippines
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About Accenture in the Philippines
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 733,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.