Infrastructure Monitoring Administrator | Cebu
Accenture in the Philippines
- Cebu City, PhilippinesRobinsons Cybergate Towers 1, 2 and 3, EDSA cor. Pioneer Street, Mandaluyong City, Manila, 1554 Metro Manila, Cebu City, Central Visayas, PhilippinesCebu CityCentral VisayasPhilippinesPhilippines
- Full timeFULL_TIME
Expired a year ago
2023-04-05T16:00:00+00:00Job closed.
Job Description
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The responsibility of this role is execution and confirmation of standardized and procedural system change work, system operation confirmation, system account inventory, standardized system log confirmation including the work of creating and reviewing procedures based on existing procedures.
- Responsible for creating incident from event monitoring tool, fulfilling service request, and managing the status of an incident ticket and support infrastructure and Batch operations for IT production systems and services based on operational requirements and service level agreement.
- Work primary response to alerts fired from the system, primary response to job failures simple work request standardized data patch work, data extraction work
- 24/7 infrastructure system alert monitoring, handling, and reporting via call and email
- Execution of emergency and scheduled job operations and checking of JP1 and Domino tasks
- Processing work requests related to Domino, Replica, Server Reboot, Mail Back-up, and Access Log Processes
- Maintaining quality and implementing initiatives for continuous quality improvements and service level agreements targets, operational requirements, and security management
Minimum Qualifications
- Bachelor's Degree in Information Technology, Computer Science, or other related fields.
- Basic operation level Windows, Office, IT General Basic
- Basic background on Infrastructure Monitoring
- Can multi-task.
- Has good communication skills both written and verbal.
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- 14/F E-Bloc 2 Bldg. Geonzon St. Cebu It Park Apas, Cebu City, Cebu
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About Accenture in the Philippines
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 733,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.