Technical Support Representative | Entry Level | Cebu
Accenture in the Philippines
- Cebu City, PhilippinesBarangka Ilaya, Cebu City, Central Visayas, PhilippinesCebu CityCentral VisayasPhilippinesPhilippines
- Full timeFULL_TIME
Expired a year ago
2023-02-08T16:00:00+00:00Job closed.
Job Description
Get hired and enjoy a joining bonus when you become part of Accenture! We're offering up to Php30,000 joining bonus* to qualified applicants who will onboard for Service Desk Voice Support role in Cebu and Manila.
- Provide technical support for resolution of customers’ IT problems, incidents, issues, requests and queries
- Liaise with other support teams as necessary to resolve customer requests or incidents
- Ensure proper documentation, notification, escalation, tracking and follow up of all incidents
Minimum Qualifications
- Graduate of any bachelor’s degree or undergraduate with 3 years of college education or 2 years Associate Degree with at least one (1) year experience in Contact Center, Technical Support or any related to Service Desk Experience.
- Trainings/ Knowledge Transfer/ Bootcamp sessions will be provided before deployment to assigned projects
- Preferably With good knowledge and skills in IT
- Interest in providing technical support and assistance to clients and end-users via call, chat and email
- Excellent written and verbal English communication skills
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- 14/F E-Bloc 2 Bldg. Geonzon St. Cebu It Park Apas, Cebu City, Cebu
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About Accenture in the Philippines
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 733,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.