Sr. Operations Manager
Accenture Philippines
- Mandaluyong, PhilippinesRobinsons Cybergate Towers 1, 2 and 3, EDSA cor. Pioneer Street, Mandaluyong City, Manila, 1554 Metro Manila, Mandaluyong, Metro Manila, PhilippinesMandaluyongMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 5 years ago
2019-08-22T16:00:00+00:00Job Description
Accenture’s culture of equality nurtures innovation. We are committed to achieving a gender balanced workforce by 2025. Be part of the future workforce. Join us!
We’re looking for a Sr. Operations Manager, what does it take to become one?
Think of yourself as the person who is responsible for coordinating the delivery of services into key enterprise customers. The SDM plays a vital role in creating long-term healthy service provider - customer relationships, acting as the bridge between the client and our operational delivery teams.
Responsibilities:
- Building a personal relationship with key client staff
- Successful service delivery - SLA achievement and high level of customer satisfaction
- Good communication around issues and opportunities – get things done, make things happen
- Collaborating with senior management on client account management and growth
- Service reporting and sponsoring service delivery meetings
- Pulling in additional resources when needed e.g. specialist teams or people for specific issues / opportunities
- Removing all obstacles to customer satisfaction and / or financial performance
- Communicating across organizational boundaries – from engineers through to senior managers
- Working with the client and operations teams to identify and manage service improvement activities
- Along with operational managers and technical leads, accountable for and contribute to the overall performance of the managed services division
- Ability to follow hardware and software best practices as defined by the Managed Services management
- Financial Management
- Process capability development
-Client Service Team/Service Delivery Team Project/Support Team Management and Work Management
- Competency and Skill Management
- People Development and Management
- Process Compliance/Consistency, Quality, and Continuous Improvement
- Scope and Client Service Delivery Tasks
- Special Initiatives/Other
- Team Finance and Resource Management
Minimum Qualifications
We're looking for an experienced professional with the skill set below:
Skills & Qualifications:
- 8-10+ years of delivery/people management experience,
- Bachelor degree, Engineering course preferred
- Build, Manage & Scale large operations
- Ability to convert opportunities into solutions
- Lead governance meetings with senior management & client partners
- Ability to work in a fast-paced deadline driven environment
- Design and Implement frameworks for controlled operations
- Proactive with a strong work ethic and eagerness to ‘go the extra mile’ for self and with team
- Proficient in MS Office Suite, Google Docs, and the internet
What we offer:
- Be part of one of the biggest and most stable organization in the world
- Healthcare Insurance (HMO) & Life Insurance coverage from day 1 of employment
- Expanded maternity leave up to 120 days*
- Flexible Working Arrangements
- Employee Stock Purchase Plan
- Healthy and Encouraging Work Environment
- Allowances
- Loyalty, Christmas Gift, Inclusion and Diversity Benefits
- Night Differential
- Retirement Plan
Jobs Summary
- Job Level
- Director / Executive
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Robinsons Cybergate Towers 1, 2 and 3, EDSA cor. Pioneer Street, Mandaluyong City, Manila, 1554 Metro Manila
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