Service Delivery Engineer
Trends Group, Inc.
- Makati, Philippines23F Trafalgar Plaza, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job closed.
Job Description
Level 1 Network and Support Engineer:
Fulfillment of Service Request.
Service Request shall be defined as those changes that are low risk and frequently recurring such as:
- Access port configuration to ensure that end devices will have access in respect to network connectivity
- IP address and port assignment for the end devices
- Configuration of basic parameters of routing and switching equipment such as:
a.Hostname
b.Enable password
c.Management IP Address
d.Login Banner
e.Interface VLAN
f. Gateway/Default Route
- Quarterly back up of logs of routers/switches
During implementation of Service Request, TTI shall strictly follow the Change Management Process of the customer.
Incident Restoration.
During an incident, onsite support shall provide Level 1 checking and troubleshooting to restore the services such as:
Layer 1:
- Checking of cable connection of affected equipment.
- Physical checking of equipment status such as port LED indicators, Power LED indicators, Link LED indicators.
Layer 2:
- Checking and troubleshooting of port type configuration such as Access port.
- Checking and troubleshooting of configuration of port aggregation such as port channeling.
- Checking and troubleshooting of configuration of VLAN and port VLAN membership.
- Checking and troubleshooting of configuration of Port Security
- IOS changes (upgrade/downgrade) on layer 2 devices such as access switches that is needed to restore a service or resolve a problem
- Layer 3:
- Checking and troubleshooting of inter-VLAN routing configuration on the core or distribution switches.
- Checking and troubleshooting of static-routing configuration on the core or distribution switches.
- Checking and troubleshooting of SNMP and Net Flow configuration..
- Checking and troubleshooting of basic Access Lists configuration.
- IOS upgrade/downgrade on layer 3 devices such as distribution switches/core switches with close coordination with Level 2 support of the client.
- Submits reports such as Activity Reports, Incident Reports and other reports as required.
- Strictly monitors time in handling incidents and escalates to Level 2 support if needed.
- Installation of Service Unit provided by the customer.
- Interacts with Level 2/ Level 3 support of the client or equipment vendor in restoring the services and resolving problems.
Monitoring and checking of the network and equipment status through Client provided monitoring tool.
Minimum Qualifications
Systems, Level 1
- Provide server software administration and technical support services.
- Troubleshooting system problems and diagnosing and solving hardware or software faults.
- Replacing server parts as required (Parts will be coming from the hardware vendor).
- Providing support, including procedural documentation and relevant reports. (Level 1 Task)
- Following diagrams and written instructions to repair a fault or set up a system.
- Supporting the roll-out of new server applications.
- Responding within agreed SLA.
- Working continuously on a task until completion.
- Prioritizing and managing many open cases at one time.
- Testing and evaluating new technology.
- Maintaining a healthy infrastructure of servers which holds any role in the software deployment process. This includes up to date, well organized data on the domain controller which provides the necessary client data for the primary site.
- Monitoring primary site(s) and distributions points, including the critical OS services and the status of the SCCM site components.
- Keeping an eye on the success rate of the software deployments and troubleshooting mayor installation errors.
- Configuring the deployments in a way that is easy and tolerant on the end user.
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- 23F Trafalgar Plaza
About Trends Group, Inc.
The milestones achieved by our first company, Trends, is a testament to how impactful and well-received our humble beginnings have been. Now, we have multiple subsidiaries that operate independently of each other, with distinct business objectives and operational structure. When we are blessed with success, it is our duty to walk in wisdom and plan our course for making the best of it. Empowered by a strong vision, we are now ready to put in the work that comes with positioning our conglomerate to enter the world’s biggest economies. From generating growth in the ICT industry, we are now pursuing to nurture leading and global businesses.
The time has come to explore the possibilities in ICT and beyond.
Equipped with a vision and the right values, we are expanding and reaching new heights as a powerful, nurturing, and timeless conglomerate. We are moving towards a more promising future to cultivate opportunities and provide a customer experience like no other. Trends Group Inc. promises to give our partners the satisfaction they deserve and elevate itself to create and grow leading and global businesses.