Job Description
TendoPay is seeking a Head of Collections, who will work closely with the Management Team on designing and implementing an efficient collection process. The main goal will be to recruit and build a top-notch collections team and implement the most innovative collection tools. Head of Collections will actively work with other company functions (strategy, marketing, customer support) on several creative projects.
Main Responsibilities:
- Design and implement a fast and efficient collection process
- Actively look for measures minimizing past due accounts and implement them into the process
- Constantly review and improve policies
- Lead the implementation of the new collection system
- Engage in creative cross-function projects (strategy, marketing, sales, etc.)
- Build a world-class collections teams by actively seeking appropriate candidate, conduct interviews, and oversee recruitment process
- Lead and Manage TendoPay’s Collections Team.
Minimum Qualifications
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At least 3 years of experience in B2C (Consumer Lending) collections required
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Previous experience in customer service roles
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Leadership skills and entrepreneurial attitude
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Excellent communication skills
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Strong problem-solving, negotiation, and conflict resolution skills
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Quick-Learner, creative, strong focus on personal development
Perks and Benefits
- Work from Home
- Medical / Health Insurance
- Paid Sick Leave
- Performance Bonus
- Paid Holidays
- Paid Vacation Leave
- Maternity & Paternity Leave
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- 111 H.V. Dela Costa, Makati, Metro Manila, Philippines