SeaBank - Customer Operations (Contract-Based)
Shopee
- Jakarta Selatan, IndonesiaJalan Mega Kuningan Barat 3, Kuningan Timur Kel., Setiabudi, Jakarta Selatan, DKI Jakarta, IndonesiaJakarta SelatanDKI JakartaIndonesiaIndonesia
- ContractualCONTRACTOR
Job closed.
Job Description
- Validate customer’s identity
- Listen to customers’ complaints/ feedback, do necessary checks, and consolidate the discussion points into a report
- Take required actions (eg. solve on the spot or escalate to respective business units)
Minimum Qualifications
- Min. D3 from all major
- At least 1 years of working experience as an Agent in the contact center
- Customer Service oriented
- Attention to details and critical thinking
- Strong interpersonal and communication skills
- Able to act and adapt fast to a new task
- Able to communicate in English would be a plus
- Good phone etiquette and Have good written communication skills
- Comfortable with shifting schedule
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Completed associate's degree
- Recruiter response to application
- Sometimes
- Office Address
- Sopo Del Tower, Jalan Mega Kuningan Barat 3, Jakarta Selatan 12950, Indonesia
About Shopee
Shopee is the leading e-commerce platform in Southeast Asia & Taiwan. Shopee promotes an inclusive and sustainable digital ecosystem by enabling businesses to digitalise and grow their online presence, helping more people access and benefit from digital services, and uplifting local communities.
Shopee offers an easy, secure, and engaging experience that is enjoyed by millions of people daily. Shopee is also a key contributor to the region’s digital economy with a firm commitment to helping homegrown brands and entrepreneurs succeed in e-commerce.
Shopee is part of Sea Limited (NYSE: SE), a leading global consumer internet company. Sea’s mission is to better the lives of consumers and small businesses with technology through its three core businesses: Shopee, Garena and SeaMoney.