Collection Team Leader
RUP Financing Corporation
- Pasig, Philippines9th, One Corporate Center, Meralco Ave, Ortigas Center, Pasig, NCR, PhilippinesPasigNCRPhilippinesPhilippines
- ₱20,000.00 - ₱40,000.00 / monthPHP200004000020000MONTH
- Full timeFULL_TIME
Job closed.
Job Description
Responsibilities:
- People development and alignment of goals to meet client objectives
- Meeting attrition targets and for uplifting morale and motivation of direct reports
- Managing the performance of a group of collection specialist and customer service representatives providing coaching and feedback, documenting results, counseling and mentoring, and delegation of work whenever necessary
- Intraday and daily performance monitoring a group of customer service representatives/collection specialists
- Completing client training and maintaining sufficient knowledge on all related continuous education
- Supporting workforce required staffing levels to meet client service level requirements
- Taking escalation of calls or requirements for supervisory assistance or support in resolving and user issues. Serves as a subject matter expert on client specific program
- Managing team meetings and participating in operations leadership meetings
- Communicating to collection specialist/customer service representatives any new requirements, changes, updates on all support related information as well as company information
- Use and training of collection specialist/customer service tools related to performance monitoring and tracking
- Assisting in resolving conflict, issues, and concerns
Minimum Qualifications
- Preferably High School, Vocational or College/Bachelor Graduate
- Excellent in verbal communication abilities
- Have at least 2 to 3 yrs Experience as Collection Team Leader/ Supervisor
- Has strong attention to detail and goal-oriented.
- Commitment to excellent work performance.
- Good in handling people/team
Perks and Benefits
- Paid Vacation Leave
- Paid Sick Leave
- Performance Bonus
- Free Lunch or Snacks
- Paid Holidays
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Administration and Coordination
- Educational Requirement
- Graduated from high school
- Recruiter response to application
- Often
- Office Address
- 9th flr. Octagon Center Building, San Miguel Ave, Ortigas, Pasig City.
- Industry
- Financial Services
- Vacancy
- 3 openings
About RUP Financing Corporation
Aiming to give a convenient Inclusive Finance service to all Filipinos, based on advanced mobile internet security technology and big-data analysis innovation.
#Rapid and excellent service
#Simple and no guarantee needed
#Safe and transparent
Credit makes life better!
Looking for talents with same goal to join us, contact us now!