IT Help Desk Technician
Practice Protect Australia Pty Ltd
- Quezon City, PhilippinesEastwood Avenue, Quezon City, Metro Manila, Philippines, Quezon City, Metro Manila, PhilippinesQuezon CityMetro ManilaPhilippinesPhilippines
- ₱18,000.00 - ₱20,000.00 / monthPHP180002000018000MONTH
- Full timeFULL_TIME
Job Description
We are seeking a Fresh Graduate/Entry Level IT applicant for a Junior IT Support Engineer role to join our growing team! You'll have to be a fast learner, can quickly adapt, be able to think outside of the box and handle phone calls to remotely help our clients based in Australia.
We will be providing on the job training and future certifications Microsoft Windows/Server/Office365 and other cloud technologies.
You will be working for an established Australian IT Company. We, currently work with over 200 Australian small businesses providing IT support across Microsoft Windows/Server/Office365/Security and other cloud technologies.
Responsibilities:
Ticket Resolution:
- Compliance to the Company’s Service Delivery Guidelines, Policies & KPIs
- Resolve service tickets in line with existing service level agreements with clients
- Contact client to request further clarification or additional information as requested
- Setting expectation during the ticket life cycle
Technical Support:
- Resolve 1st level technical issues in accordance to best practices and guidelines of service delivery
- Provide ‘fix on first call’ to customers
- Manage lifecycle of service tickets in line with established service level agreement with clients
- Relay vital technical information to clients by phone, email, or ConnectWise
- Utilize internal resources in troubleshooting issues
- Other Ad-hoc tasks as required
Why Join Us?
- Normal operation hours: 6am to 3pm or 10am to 7pm in Eastwood City
- Generous Salary, Benefits and HMO included
- Regular team events and social culture
- Fast career and salary advancement
- Opportunity for fast promotion
Fixed Weekends Off!
Minimum Qualifications
- Ability to communicate well in English orally and in writing
- Excellent organizational skills and flexible working capacity
- Ability to troubleshoot computer/windows issues
- Ability to set up windows computer and Microsoft office
- Ability to work flexible schedules outside normal business hours when required
- Impeccable physical presentation
- Confidence interacting with clients of all nationalities
- Willingness to grow in the role and learn new skills on the job
Perks and Benefits
- Special Leave Benefits for Women
- Single Parent Leave
- Medical / Health Insurance
- Paid Sick Leave
- Paid Bereavement/Family Leave
- Paid Holidays
- Paid Vacation Leave
- Maternity & Paternity Leave
- Medical, Prescription, Dental, or Vision Plans
Required Skills
- Computer maintenance
- Active Directory
- Data Analysis
- Computer Troubleshooting
- Computer Technician
- Computer Hardware Troubleshooting
- Computer System Administration
Preferred Courses
- Information Technology
- Computer Science [Software Technology]
- Computer Engineering
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- Eastwood Avenue, Quezon City, Metro Manila, Philippines