Housekeeping Supervisor  

Responsible for the overall cleanliness of the hotel, including rooms and public area. Major responsibilities include ensuring guests are satisfied with hotel cleanliness, responding to guest needs, ensuring safety and security of rooms, maintaining inventory and cost controls, selecting, training, maintaining and managing a motivated and skilled work force. Establishes a friendly atmosphere of superior guest service and product quality and provides exemplary performance for the staff to follow.

• Maintains cleanliness standards for both rooms and public areas and inspects them to ensure that standards are met.
• Trains staff in all aspects of housekeeping, including guest service.
• Administers guest satisfaction inspection procedures and reports.
• Maintains key control and lost-and-found, and ensures staff is trained to follow correct procedures for both.
• Plans work schedules and room assignments with minimum disruption to guests.
• Empowers hotel staff to deliver great guest service by encouraging responsiveness to guest needs.
• Meets or exceeds hotel guest satisfaction measures.
• Ensures hotel standard and services contribute to the delivery of consistent guest service.
• Can communicate to guests about hotel promotions, local attractions, and points of interest.
• Interview and select potential new hires
• Review period end reports.
• Use constructive coaching and counseling when addressing associates concerns.
• Monitors personnel performance
• Implements code of conduct
• Scheduling of Staff

• Minimum 2 years experience in similar position
• Able to lead and motivate team
• Planner
• Goal Oriented
• Good communication and presentation skills;
• Outgoing and loves talking to people
• Attitude of Service
• Team Player
• Proficient in Microsoft Office
• Background in using Online Reservations Systems
• Attention to Detail