Contact Centre Assistant Manager
PT Prodia Widyahusada Tbk. (Prodia)
- Central Jakarta, IndonesiaCentral Jakarta, DKI Jakarta, IndonesiaCentral JakartaDKI JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Posted 11 days ago and deadline of application is on 20 Jun
Recruiter was hiring 9 hours ago
2024-04-22T06:59:31.789613+00:002024-06-20T17:00:00+00:00Job Description
- Coordinate with vendors regarding procedures and provision of competent workforce for contact center services.
- Carry out regular monitoring and evaluation of performance standards and Contact Center service activities in various work sides so that they run according to targets and applicable regulations.
- Responsible for managing non-voice performance and artificial intelligent systems and services on chatboats.
- Manage the handling of requests and complaints related to the Company's contact center products and services in accordance with applicable procedures.
- Coordinating with internal parts of the company to update information products and services that will relate to customers in running the contact center.
Minimum Qualifications
- Minimum Bachelor degree from any majors (minimum GPA 3.00 out of 4.00).
- Proficient in English, both written and oral.
- Good communication skills, proactive, and team player.
- Proficient in Microsoft Office.
- Willing to be placed in Central Jakarta.
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Often
- Office Address
- Prodia Tower, Jl. Kramat Raya No. 150, Jakarta 10430, Indonesia
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About PT Prodia Widyahusada Tbk. (Prodia)
Laboratorium Klinik Prodia didirikan pertama kali di Solo, Jawa Tengah, pada tanggal 7 Mei 1973 oleh beberapa orang idealis berlatar belakang pendidikan farmasi. Sejak awal, Drs. Andi Wijaya, MBA, PhD. beserta seluruh pendiri lainnya tetap menjaga komitmen untuk mempersembahkan hasil pemeriksaan terbaik dengan layanan sepenuh hati. Komitmen itulah yang mengantarkan Prodia menjadi Laboratorium Klinik terbaik dan terbesar di Indonesia seperti sekarang ini serta menjadi pusat rujukan nasional.
Mulai tahun 2009, Prodia mengusung tema 'Love for Quality' sebagai inspirasi bagi seluruh karyawan Prodia dalam memberikan layanan kepada pelanggan. 'Love for Quality' merupakan perwujudan upaya perbaikan tanpa henti yang dilandasi rasa cinta demi mempersembahkan layanan berkualitas, karena Prodia percaya bahwa cinta dan Anda pelanggan setia, merupakan suatu kesatuan yang tak terpisahkan.