Customer Service Manager

Kargo Technologies

  • South Jakarta, Indonesia
    South Jakarta, DKI Jakarta, Indonesia, South Jakarta, DKI Jakarta, Indonesia
    South Jakarta
    DKI Jakarta
  • Full time
Recruiter was hiring a day ago

Job Description

  • Develop service procedures, policies and standards.
  • Analyse team's performance statistics and compile accurate reports.
  • Recruit, mentor and develop customer service agents.
  • Apply best practices to every touchpoint with customers.
  • Control resources to achieve given targets.

Minimum Qualifications

  • Bachelor's Degree in any major from reputable university.
  • Great communication skill in both Bahasa Indonesia and English to liaise with customers and peers internally.
  • More than 5 years of work experience in similar role with proven track record.
  • Experience in leading a big team of customer service agents.
  • Ability to think strategically and to lead
  • Obsessed in giving the best experience to customers in every touch point.

Jobs Summary

Job level
Mid-Senior Level / Manager
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while 
Office Address
South Jakarta, DKI Jakarta, Indonesia
Logistics / Procurement
1 opening

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About Kargo Technologies

At Kargo, we are all bunch of first principle thinkers who are trying to solve the hardest logistics problems in Indonesia. We take on the big problem which is worth of 25% of total Indonesia’s GDP. We are hungry to solve the most challenging and complex problems to disrupt the massive $250 billion logistics industry, making it much more efficient with technology, helping economies to grow and ultimately, improving quality of many people’s life! We have expanded to over 90 employees in less than one year and we’re just getting started. If joining a world-class team and working with the most talented and brightest people in Indonesia is a thing that you’re into, ride together with Kargo Technologies and move Indonesia forward!
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