Service Consultant | Design Team


  • Makati, Philippines
    , 100 Don Carlos Palanca , Makati, Kalakhang Maynila, Philippines
    Kalakhang Maynila
  • Full time
Posted 6 months ago and deadline of application is on 7 Apr
Recruiter was hiring a day ago

Service Consultant | Design Team


Job Description

The Opportunity:

  • DesignCrowd is expanding its team in Manila and would like you to apply!
  • Join a young, vibrant, international team and help customers from around the world use the DesignCrowd marketplace (

The Company:

  • Backed by a leading Australian venture capital firm, DesignCrowd is one of the world's largest design marketplaces. If you're excited by fun, dynamic, high-performance work environments, this is a unique development opportunity.
  • DesignCrowd’s Manila offices are based in Makati and offer you to chance to work in a fun and modern environment with great perks and fantastic colleagues.

The role:

As a Service Consultant at DesignCrowd you will focus on providing support to DesignCrowd’s global customer base. Your key responsibilities will be the following:

  • Handle inbound emails, calls, social media posts and live chats.
  • Help answer customers' questions and solve customers' problems.
  • Help ensure that DesignCrowd customers have a great experience using the service.
  • Support sales for DesignCrowd through cross-selling and up-selling activities.
  • Help improve DesignCrowd’s products and services by identifying improvement opportunities from feedback that you’ve received from clients.

  • This role is based in the Night Shift (11:00pm to 8:00am).

Minimum Qualifications

  • With a University degree.
  • Minimum of 2 years prior experience in Customer Service.
  • Prior experience in sales is beneficial, but not essential.
  • Knowledge of graphic design software is beneficial, but not essential
  • Outstanding English language skills (written and verbal).
    • Additional foreign language skills are a plus.

Jobs Summary

Job level
Fresh Grad / Entry Level
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
100 Don Carlos Palanca
Consulting/Business Services
1 opening

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About Penbrothers

Penbrothers opened its doors in December of 2014 in Manila with the hopes of connecting the world to the Philippines, and the Philippines to the world. Penbrothers was born from a need to meet a new demand and opportunity generated in the startup community, mainly, the co-working sector, with an innovative approach to remote working, offering manning and payroll solutions, beyond a shared working space. Over the last couple years, Penbrothers has successfully expanded into 3 offices and housing over 40 international and local startups, organizations, and entrepreneurs. This is the Penbrothers ecosystem and where companies use the space to grow, scale, and engage collectively. Penbrother clients has access to services such as talent management support for employment, payroll, and tax compliance, as well as manning services for the whole recruitment and onboarding process. Cost advantage is the principal value at Penbrothers. By understanding the challenges startups constantly face and the reasons to their failures, Penbrothers sought out an action to aid expanding organizations with talent management and manning services so that clients can concentrate on their business to the core.