Onyx CenterSource Philippines Inc.
Onyx CenterSource Philippines Inc.

Support Analyst  

Onyx CenterSource Philippines Inc.

  • Makati, Philippines
    1506-1508 Tower One & Exchange Plaza, Ayala Triangle, Ayala Avenue, Makati, Metro Manila, Philippines
    Metro Manila
  • ₱20,000.00 / month
  • Full timeFULL_TIME

Expired 7 years ago

Job closed.

Job Description

We are looking for a Support Analyst who will be responsible for various support functions dealing with commission recovery and reconciliation services for client travel companies. Somebody efficient and can quickly gain an overview of our processes and systems.


  • Input accurate and updated payment registration into the system for client travel agents.
  • Correspond and process email support requests to facilitate commission status/claims for client travel agents.
  • Initiate voice follow-ups whenever necessary to recover outstanding commission claims for client travel agents.
  • Perform overall tasks such as :
    • Accurate and updated payment registration.
    • Analysis and interpretation including client support roles through email correspondence and voice follow ups to recover travel professional fees and commission.

Minimum Qualifications

  • Bachelor's degree of any course.
  • At least 1 year continuous work experience preferably, but not limited to, Customer Service/Back Office oriented background earned from BPO, Credit and Collections, Travel and Hotel reservations and the like.
  • Computer proficient, keyboard skills of no less than 40 wpm.
  • Proficient communication skills.
    • Foreign language is an advantage.
  • Excellent analytical and comprehensive skills.
  • Decisive and has a high level of clerical aptitude and accuracy with keen attention to details.
  • Capable of working effectively in multitasking environment.
  • Capable of analyzing basic and complex issues surrounding work processes.

Perks and Benefits

  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave
  • Paid Sick LeavePaid Sick Leave
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave
  • Single Parent LeaveSingle Parent Leave
  • Life InsuranceLife Insurance
  • Medical / Health InsuranceMedical / Health Insurance
  • Medical, Prescription, Dental, or Vision PlansMedical, Prescription, Dental, or Vision Plans

Required Skills

  • Arithmetic
  • Business Correspondence
  • Organizing and Planning
  • Telephone Skills
  • Judgement and Decision Making
  • Microsoft / MS Office

Preferred Courses

  • Hospitality Management [Tourism]
  • Business Administration [Business and Operations Management]
  • Airline [Business Administration]

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
1506-1508 Tower One & Exchange Plaza, Ayala Triangle, Ayala Avenue, Makati, Metro Manila, Philippines
BPO-Financial Services for Travel and Hospitality
4 openings

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About Onyx CenterSource Philippines Inc.

Onyx CenterSource is a leading global provider of B2B payments and business intelligence solutions to the hospitality. We are B2B payment experts who focus on improving the payment process for hotels, travel agencies, corporate travel departments, event planners, and others in the hospitality space. Our technology solutions offer a unique mix of functionality and data that allows hotels and their B2B partners to work smarter together. As such, we invite you to make the wise move today! If you are considering a career in one of the world’s most specialized travel-hospitality intermediary companies in an international environment, check out our current job opening.

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